4th SICB -2016
Permanent URI for this collectionhttp://repository.kln.ac.lk/handle/123456789/15479
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Item Study on Expectations of Domestic Tourists in Sri Lankan Hotels: With Special Reference to Ceylon Hotels Corporation(Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2016) Puvendran, A.; Sarangan, B.Sri Lanka has been successful in attracting foreign tourists and Sri Lankan hotels have accommodated the expectations of international tourists, performance of domestic tourism sector has been limited in Sri Lanka. Therefore main purpose of this study is to investigate why the Sri Lankan Hotels do not focus on catering to the expectations of local tourists. Hence findings of this study would be useful to the Sri Lankan hotel sector to develop policies to cater to the requirements of local tourists and thereby develop the domestic tourism. This research was limited to the tourists of Group Hotels of Ceylon Hotels Corporation PLC. Quantitative methodology was adopted and structured questionnaires were used for data collection. Questionnaires were distributed to 100 domestic tourists who visited group hotels of Ceylon Hotels Corporation PLC situated in the different regions of the country. Descriptive analysis was used for data analysis. Results showed that Sri Lankan tourists are mostly concerned about the affordability of room rates and quality of service.Item The Impact of Service Quality and Partnership Quality on the Success of Business Outsourcing in Information System(Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2016) Matharage, S.; Thilakarathne, C.R.Information systems outsourcing is emerging in Sri Lanka and lack of success in many of these contracts, which makes it necessary to study the factors determining that success. This paper proposes service quality and partnership quality as the key factors to achieve outsourcing success in Sri Lanka. Also it established a number of measures to value the degree of success reached by firms at outsourcing. Sri Lankan Information Systems Outsourcing industry has made significant progress over the last five years. The objective of the study to find the impact of service quality and partnership quality on the business outsourcing success in information system. The research framework extracts dependent variables (outsourcing success) and independent variables (service quality and partnership quality) relating to IS outsourcing success. Targeted population for the study is 30 companies and samples are collected one feedback for the designed questionnaire from one company which are operating under IS outsourced environment. Online questionnaire survey is conducted to gather the data and the hypotheses are tested using a multiple regression analysis. This empirical study provides basis IS outsourcing success and There is no any research conducted in Sri Lanka to find the impact of service quality and partnership quality on outsource success in IS systems. This research will helps to further identify the research gaps in IS outsourcing in Sri Lanka.Item Performance Appraisal System and Employee Productivity: A study based on selected State Banks in Gampaha District(Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2016) Myral, P.D.A.K.N.; Senarath, S.A.C.L.Performance appraisal is one of the most important human resource practices in organizations which help to assess the employees and enhance their performance. However, there are various problems pertaining to performance appraisal systems in organizations especially with regards to the public sector. Though there are research conducted on performance evaluation and employed productivity there is a lacuna of research with regards to public banking sector. This research intends to fill this gap by identify the relationship between performance appraisal system and the productivity of the employees of two state banks. Further study aims to identify the drawbacks of the existing appraisal systems of state banks and how to improve it to enhance the productivity of the employees. Primary data was collected from 95 respondents from both banks using two types of structured questionnaires. One questionnaire will be distributed among the employees to know their views of the current performance appraisal system of their bank and the other for the managers in order to know their views on internal service quality of their employees based on the performance appraisal carried out in the previous year i.e. 2015. The simple random sampling method was used to select the respondents and data will be analyzed through SPSS version 24 by using multiple regression analyzing tool. It is hoped that this study will primarily be important for state banks and they will be in a position to identify the strengths and weaknesses of the current performance appraisal system and to improve the systems while considering it as a tool to improve the productivity of the employees. Also this study may be of assistance to all other public sector organizations in Sri Lanka in general for the purpose of improving their performance appraisal systems.