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Impact of Workload and Toxic Work Environment on Perceived Quality of Care of Nurses in ABC Hospital: Work Satisfaction as a Mediator

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dc.contributor.author Jayawardhana, K. J. A. D. U.
dc.contributor.author Jayasinghe, C.
dc.date.accessioned 2024-03-15T09:50:31Z
dc.date.available 2024-03-15T09:50:31Z
dc.date.issued 2024
dc.identifier.citation Jayawardhana, K. J. A. D. U.; Jayasinghe, C. (2024), Impact of Workload and Toxic Work Environment on Perceived Quality of Care of Nurses in ABC Hospital: Work Satisfaction as a Mediator, 10th HRM Student Research Symposium, Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya Sri Lanka. 55. en_US
dc.identifier.uri http://repository.kln.ac.lk/handle/123456789/27757
dc.description.abstract In the ever-evolving landscape of healthcare, the wellbeing of the nurses plays a critical role in ensuring quality of patient care. Nurses’ shortage is in a serious discussion among most of the countries and it has a significant affect to the national health care industry and the overall society. Currently, as could see there are less research studies in this area in Sri Lankan Context. Identifying the impact of organizational factors on perceived quality of care may enhance the ability to implement preventive actions for serious issues. The current study assess the workload and toxic work environment on perceived quality of care with the mediating effect of work satisfaction. The current study was carried out for a sample of 181 nurses who are working in ABC Hospital (Pvt) Ltd. The sample was selected randomly and primary data was collected through two standard questionnaires as google forms via online mode through a google survey. The collected data were analyzed using correlation, regression and descriptive statistics. The study revealed that there is a significant negative impact of workload, toxic work environment and perceived quality of care and work satisfaction mediates the relationship between two each variables. The current study may develop an inspiration to further researches and may lead to concentrate on the better results in Hospital contexts. en_US
dc.publisher Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya Sri Lanka en_US
dc.subject Perceived Quality of Care, Workload, Toxic Work Environment, Work Satisfaction en_US
dc.title Impact of Workload and Toxic Work Environment on Perceived Quality of Care of Nurses in ABC Hospital: Work Satisfaction as a Mediator en_US


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