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Factors Impact on Perceived Adoption towards Self Service Kiosks in Sri Lankan Public Banking; Western Province

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dc.contributor.author Silva, B. M. D. S.
dc.contributor.author Silva, H. M. S. V.
dc.date.accessioned 2019-05-24T09:42:44Z
dc.date.available 2019-05-24T09:42:44Z
dc.date.issued 2018
dc.identifier.citation Silva, B. M. D. S. and Silva, H. M. S. V (2018). Factors Impact on Perceived Adoption towards Self Service Kiosks in Sri Lankan Public Banking; Western Province. 5th HRM Student Research Symposium 2018, Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka.P.45 en_US
dc.identifier.uri http://repository.kln.ac.lk/handle/123456789/20231
dc.description.abstract This research paper examined the impact of consumer perceived ease of use, perceived usefulness on consumer adoption towards Self-service kiosks (SSK). Moreover, moderating impact of perceived ease of use and perceived usefulness on attitude of banking customers was also tested in this study. A conceptual model of adoption process for SSK is developed and tested among Sri Lankan public banking consumers in western province. Based on Technology Acceptance Module, A linear structural relations methodological approach is used to develop conceptual framework. The current study found that both perceived ease of use and usefulness have direct impact on adoption of SSK. Further, consumer attitude acts as a partial mediator between the relationship of consumer perceived ease of use, perceived usefulness and SSK adoption. This study has emphasized that system designers and bank managers need to consider system ease of use, perceived usefulness and consumer attitude towards technology when designing and implementing self-service kiosks system in Sri Lanka. Since all variables have moderate impact on consumer adoption it is important to consider other antecedents when designing a self-service kiosk. en_US
dc.language.iso en en_US
dc.publisher 5th HRM Student Research Symposium 2018, Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka en_US
dc.subject Services marketing en_US
dc.subject Banking en_US
dc.subject SSK en_US
dc.subject TAM en_US
dc.title Factors Impact on Perceived Adoption towards Self Service Kiosks in Sri Lankan Public Banking; Western Province en_US
dc.type Article en_US


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