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Measuring Customer Satisfaction for Courier Services Using SERVPERF: A Case Study of Ninja Van
Saim, Siti Amira
;
Mas'od, Adaviah
;
Chin, Thoo Ai
;
Sulaiman, Zuraidah
;
Zakuan, Norhayati
(
Department of Marketing Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka.
,
2021
)
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Author
Chin, Thoo Ai (11)
Sulaiman, Zuraidah (11)
Mas'od, Adaviah (6)
Mas'Od, Adaviah (3)
Zakuan, Norhayati (3)
Azman, Nur Fazira (1)
Chin, Goh Hui (1)
Hasbullah, Nornajihah Nadia (1)
Kadir, Muhammad Farhan Izzuddin Abd (1)
Pheng, Hang See (1)
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Subject
: E-Service Quality, Online Banking, Service Quality (1)
Activewear, Brand Equity, e-WOM, Instagram, Purchase Intention (1)
Booking Intention, E-Trust, Field Services, Online Booking, Website Quality (1)
Brand Awareness, Brand Engagement, Brand Image, Social Media Interaction (1)
Brand Awareness, Brand Equity, Consumer-Based Brand Equity, Firm- Generated Content, Perceived Quality, Social Media Brand Communication, UserGenerated Content (1)
Courier Services, Customer Satisfaction, Service Performance, SERVPERF (1)
Customer Purchase Intention, Reference Price (1)
E-Commerce, Gamification, Impulse Buying Tendency, Lazada, Perceived Enjoyment, Shopee, Stimulus-Organism-Response (1)
Fashion Consciousness, Green Marketing, Motivation Opportunity Ability (MOA) Theory, Purchase Intention, Regulatory Focus Theory, Sustainability Marketing, Sustainable Apparel (1)
Green Marketing, Sustainability Marketing, Pro-Environmental Behavior, Purchase Intention, Social Cognitive Theory, Social Commerce Platform, Social Media Influencer (1)
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Date Issued
2021 (11)
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Yes (11)