Commerce and Management
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Item Impact of Emotional Intelligence on Employee Work-Life Balance: A Study of Clinical, Non-Executive Level Employees in ABC Hospital (Pvt) Limited(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2023) Nadaraja, R.; Harshani, M. D. R.The current study examines the impact of Emotional Intelligence (EI) on the Work-life Balance of Clinical, Non-Executive level employees in ABC Hospital (Pvt) Ltd. This study explored the relationship and examined the influence of those variables among non-executive level employees who work in a service Company in Sri Lanka. This research is a deductive (theory–testing) research. This research was conducted using survey research strategy and quantitative research method. Non-Executive clinical level employees of ABC Hospitals were chosen as the population of the study. A Simple random sampling technique was used calculate the sample size. Accordingly, sample size was 155 observations and used primary data as data source, data collection was done through a self-administered printed questionnaire. The number of employees who responded was 155 among 160 employees. Statistical Package for Social Science (SPSS), version 23.0 was used as the data analysis tool. The results indicate that emotional intelligence has significant direct effects on employee work-life balance. It can be concluded that self-management is the most impacted dimension of emotional intelligence in determining employee work-life balance. According to the hypotheses testing, there is a positive correlation between work-life balance and the dimensions of emotional intelligence. Parametric test including correlation and multiple linear regressions proves the results findings. There is a statistically significant relationship between emotional intelligence and the level of work-life balance. Management can take necessary actions to enhance the EI of their employees so that it will support them to have a proper work-life balance. Management needs to focus on the level of EI of their employees to enrich work-life balance to achieve higher level of productivity, commitment, and involvement.Item Impact of Emotional Contagion on Work Performance of Employees(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2019) Ekanayake, E. M. H. L; Weerasinghe, T. D.People possess variety of emotions. In spite of the effectiveness and the productiveness, they capture others’ emotions and moods habitually. It spreads as if a virus among them. Employees serve as the life-blood of any organization that ensures the health at the workplace. Thus, every organization strives to enhance and nurture their work performance effectively and efficiently by carefully managing the factors that affect their performance. The previously mentioned habitual nature of catching others’ emotions at work can have an impact on employees’ performance. Hence, the purpose of this study was to assess the impact emotional contagion on individual work performance. The study is an explanatory, cross-sectional in nature. A standard questionnaire was administered among the participants of the sample, selected through convenience sampling technique, which encompasses 100 respondents who are in the age category of 18 years or above that who work organizations. The items in the questionnaire have been extracted from the standard measurement scales. Descriptive statistics, correlation and regression have been used to test the hypotheses and draw conclusions. Results revealed that there is a significant relationship between the emotional contagion and individual work performance. Further, a significant impact is found from emotional contagion on work performance; as R-square is 15.7% Thus, building on the findings, it is recommended that the individuals should spend more time with the ones who boost their morale while practicing the effective ways they can use to manage the impact of others’ negative emotions and moods. Findings of the study would be beneficial for all the individuals, employees, managers, and for every organization that deploy humans at work to manage the emotions and moods productively in a way which they support their work performance.Item IMPACT OF WORK LIFE BALANCE ON EMPATHY AMONG HEALTHCARE PROFESSIONALS AT ABC HOSPITAL: THE MEDIATION EFFECT OF SUPERVISOR SUPPORT(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2025) Yasodhya, M.G.S.H.; Karunarathne, R.A.I.C.The increasing demands in the healthcare sector call for an enhanced understanding of work-related factors influencing healthcare workers' empathy. The motivation for this study stems from the central role that empathy plays in patient care and the challenges faced by healthcare workers in maintaining a healthy work-life balance. The primary aim of this research is to explore the impact of supervisor support on the work-life balance-empathy relationship. A quantitative approach was employed, with a cross-sectional survey design. The data were collected from 100 female staff nurses in ABC Hospital using established measures of work-life balance, supervisor support, and empathy. Statistical tests including correlation, regression, and mediation analysis via SPSS were utilized to examine the hypothesized relationships. Key outcomes indicate that work-life balance has a beneficial influence on empathy and that supervisory support highly mediates this effect. Nurses who have more improved work-life balance score higher in empathy, and positive supervisory support also strengthens the effect. Such findings reinforce the importance of ensuring a positive work environment in promoting employee well-being and improving the outcomes of patient care. The research contribution is twofold. Conceptually, it contributes to work-life balance and empathy research by incorporating supervisor support as a mediator. Empirically, healthcare organizations should prioritize strategies that maximize supervisor support and work-life balance initiatives in a bid to maximize empathetic care.Item Determinants of Academic Performance: A Study among the Undergraduates of Sri Lankan State Universities(5th HRM Student Research Symposium 2018, Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2018) Rupasinghe, P. D. D. H. K.; De Silva, G. H. B. A.The purpose of this study is to perform a scientific study on the causality of academic performance level in comparison with the emotional level of the undergraduates. Therefore, the general objective of this study is to assess the impact of emotional intelligence on level of academic performance among state university sector undergraduates in Sri Lanka. The researcher adopted a mixed method approach to scientifically collect data, analyze and come to a conclusion. The first half of the methodology was based on quantitative methodology and the findings of the statistical analysis was validated and confirmed using the qualitative data. The final sample consisted of 211 undergraduates selected at the convenience of the researches, from state universities in Sri Lanka. Data for the statistical analysis was collected through a structured questionnaire. Convenience sampling technique was applied to select the sample. The data was analyzed using Excel, SPSS and Atlas ti. The statistical analysis provided the correlation, chi square, and logistic regression that confirmed the direction of the relationship between the Emotional Intelligence and the Academic Performance. The results from Correlation Analysis, show that there is a weak positive relationship between emotional intelligence and level of academic performance. The gender of the undergraduates moderates the relationship between emotional intelligence and the level of academic performance. The qualitative data analysis reveals that there are seven factors other than Emotional Intelligence to determine on the level of academic performance. The found factors are commitment, language, work life balance, capacity, awareness, stress, medical reason, happiness and social media. The findings of the current study again confirm the general notion that the importance of emotional intelligence has been a must needed feature in learning partnersItem Pro-Social Behaviour: A Comparative Study among Online and Local Taxi Drivers(9th International Conference on Business and Information (ICBI-2018), Department of Management Studies and Toc H Institute of Science and Technology, India, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2018) Mathew, G.C.; Ramanathan, H.N.; Joseph, D.India’s car lease industry has recorded a whopping growth for the last couple of years. The Indian cab chartering market’s proceeds is extrapolated to proliferate at a Compound Annual Growth Rate (CAGR) of 35% and is likely to be valued around Rupees 800 billon in another two years. The car rental business has emerged as one the fastest growing business. Unreliable local (public) taxi attributed with arrogant behavior of drivers, exploitation and unfair rates are some of the major problems encountered by the common public in these days. Emergence of online taxi services resulted in a shift in demand from local taxi services to online taxi services. Print media as well as visual media reported that there are many reasons behind this shift and one of the important factors that they identified is the attitude and behavior pattern of taxi drivers. The main objective of this paper is to explore whether there is difference in the prosocial behavior pattern of online taxi drivers and local taxi drivers. Societies require a great level of cooperation and accommodative nature for the survival. This study adopted a descriptive research and used Mann-Whitney U, non-parametric test. The result of this study indicates that, there is a significant difference in the pro-social behavior pattern among Online and Local Taxi Drivers. The behavior of helping and caring others can be termed as pro-social behavior. It is observed that the helping natures of human beings are not occurring in an unrelated way, but it occurs because of the symptomatic relationship of various factors. Inadequate research in the field of pro-sociality makes the research gap wider. A study of prosocial behavior among cab drivers makes this study unique and presumes that this study will enlighten and provide exciting directions in pro-social research which may take this discipline to new horizonsItem SERVICE QUALITY AND CUSTOMER SATISFACTION: A STUDY OF RESTAURANTS IN VAVUNIYA DIVISIONAL SECRETARIAT.(Department of Marketing Management, University of Kelaniya,Sri Lanka, 2017) Pushpanathan, A.Service quality is important to the service supplying organizations including the restaurants. The restaurateurs should consider more about quality of their services. Then, they can compete with their competitors successfully. The service quality is the key ingredient for every customer. That kind of importance for service quality should be given by the restaurateurs. Customer is the key person who describes the quality. Restaurateurs should give their services according to the customers’ requirements. If customers get quality services from the restaurants, they will come to those restaurants to get their services again and again. It will help to restaurateurs to improve their customer base and they can improve their position in the market. The main objective of this study is to identify the relationship and impact of service quality with customer satisfaction of the Restaurant industry in Vavuniya Divisional Secretariat. The five dimensions in SERVQUAL model identified by Parasuraman et al., was used as independent variables - Tangibility, reliability, responsiveness, assurance and empathy- and Customer satisfaction is considered as the dependent variable in this study. 100 customers are randomly selected from the 05 restaurants in Vavuniya Divisional Secretariat and the data were collected from the selected customers in the restaurants. The data were entered in SPSS 20 package. The correlation and regression analysis were used in the present study. The finding of the present study indicated that the service quality and customer satisfaction