Commerce and Management
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Item The Impact of Emotional Labor on Emotional Exhaustion of Academics in State Universities of Sri Lanka(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2017) Thisera, T. J. R.; Bandara, W. B. M. A. P. L.This study examines the impact of emotional labor on emotional exhaustion of academics in state universities in Sri Lanka. The study is quantitative. Data was collected through a standard questionnaire from 221 academics in state universities in Sri Lanka. Regression analysis was used to analyze data. Findings of the study reveals that there is a positive impact of emotional labor on emotional exhaustion while the impact of surface acting on emotional exhaustion is greater than the impact of deep acting on emotional exhaustion. Further, this study has theoretical and practical implications.Item The Impact of Job Demands and Job Resources on Work Family Con-flict: Mediating effect of Emotional Exhaustion and Moderating effect of Job Demands and Job Resources - A Conceptual Framework for Research(Faculty of Commerce and Management Studies, University of Kelaniya., 2018) Jayarathna, S. M. D. Y.Busy schedules in this contemporary world widen the boundaries between family life and work life, which created Work Family Conflict and has become a prevalent issue among individuals. Even though there are considerable amount of studies conducted on this area, there remain few empirical and theoretical findings on extending the Job Demands- Resource theory in to work family domain. Further, this concept paper propose the mediation effect of emotional exhaustion on the relation between job demands and job resources on work family conflict and propose the moderation effect of job demands and job resources. A conceptual model is proposed at the end of the paper that enables the future researchers to test empirically in different environments.Item The Impact of Emotional Labor on Emotional Exhaustion of Female Nurses in Sri Lanka(Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2016) Thisera, T.J.R.; Silva, D.P.A.K.H.The emotional labor (EL) concept is being researched widely with the trend of increasing people work and quality of service. As a result, employees in people work are required to regulate their own emotions since the impact of their emotional displays could affect the client/patient. This study examines the impact of emotional labor on emotional exhaustion (EE). The study is an explanatory study done using nurses in state hospitals in Colombo district, Sri Lanka. Convenience sampling technique was used for selecting the sample and data collection was done using self-administered questionnaire. Multiple regression analysis was conducted to test proposed hypotheses. The study found that there is an impact of EL; deep acting and surface acting on emotional exhaustion. This study has numerous implications to theory and practice.Item Effect of Emotional Labor on Emotional Exhaustion of Female Nurses in Sri Lankan Hospitals(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, 2015) Silva, D.P.A.K.H.; Thisera, T.J.R.The competition within the service sector made the organizations to think not only about satisfying their consumers but also about going beyond that and delighting their customers. The revolutionary concept of “emotional labor” has emerged as a result of this concept “quality of service”. The present study examines the concepts emotional labor, its two dimensions: surface acting and deep acing and emotional exhaustion. This exploratory study selected hundred nurses under convenience sampling method and used a 43 item survey to collect data. Correlation and regression analyses were conducted to test the proposed hypotheses. In the results of the study it has been determined that there is a relationship between emotional labor and emotional exhaustion, surface acting has a positive relationship with emotional exhaustion while deep acting has a negative relationship with emotional exhaustion which was consistent with previous research findings. In addition it is found that surface acting is the more dominant variable that effect emotional exhaustion. The study has implications for the ways by which nurses manage their emotional exhaustion at their employment. The issue of generalizing the findings over the population, time availability and access restrictions to the hospitals has been identified as limitations of the study.