Commerce and Management

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Start date: 2020Subject: search.filters.subject.Empathy

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    Impact of Emotional Intelligence on Employee Work-Life Balance: A Study of Clinical, Non-Executive Level Employees in ABC Hospital (Pvt) Limited
    (Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2023) Nadaraja, R.; Harshani, M. D. R.
    The current study examines the impact of Emotional Intelligence (EI) on the Work-life Balance of Clinical, Non-Executive level employees in ABC Hospital (Pvt) Ltd. This study explored the relationship and examined the influence of those variables among non-executive level employees who work in a service Company in Sri Lanka. This research is a deductive (theory–testing) research. This research was conducted using survey research strategy and quantitative research method. Non-Executive clinical level employees of ABC Hospitals were chosen as the population of the study. A Simple random sampling technique was used calculate the sample size. Accordingly, sample size was 155 observations and used primary data as data source, data collection was done through a self-administered printed questionnaire. The number of employees who responded was 155 among 160 employees. Statistical Package for Social Science (SPSS), version 23.0 was used as the data analysis tool. The results indicate that emotional intelligence has significant direct effects on employee work-life balance. It can be concluded that self-management is the most impacted dimension of emotional intelligence in determining employee work-life balance. According to the hypotheses testing, there is a positive correlation between work-life balance and the dimensions of emotional intelligence. Parametric test including correlation and multiple linear regressions proves the results findings. There is a statistically significant relationship between emotional intelligence and the level of work-life balance. Management can take necessary actions to enhance the EI of their employees so that it will support them to have a proper work-life balance. Management needs to focus on the level of EI of their employees to enrich work-life balance to achieve higher level of productivity, commitment, and involvement.
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    IMPACT OF WORK LIFE BALANCE ON EMPATHY AMONG HEALTHCARE PROFESSIONALS AT ABC HOSPITAL: THE MEDIATION EFFECT OF SUPERVISOR SUPPORT
    (Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2025) Yasodhya, M.G.S.H.; Karunarathne, R.A.I.C.
    The increasing demands in the healthcare sector call for an enhanced understanding of work-related factors influencing healthcare workers' empathy. The motivation for this study stems from the central role that empathy plays in patient care and the challenges faced by healthcare workers in maintaining a healthy work-life balance. The primary aim of this research is to explore the impact of supervisor support on the work-life balance-empathy relationship. A quantitative approach was employed, with a cross-sectional survey design. The data were collected from 100 female staff nurses in ABC Hospital using established measures of work-life balance, supervisor support, and empathy. Statistical tests including correlation, regression, and mediation analysis via SPSS were utilized to examine the hypothesized relationships. Key outcomes indicate that work-life balance has a beneficial influence on empathy and that supervisory support highly mediates this effect. Nurses who have more improved work-life balance score higher in empathy, and positive supervisory support also strengthens the effect. Such findings reinforce the importance of ensuring a positive work environment in promoting employee well-being and improving the outcomes of patient care. The research contribution is twofold. Conceptually, it contributes to work-life balance and empathy research by incorporating supervisor support as a mediator. Empirically, healthcare organizations should prioritize strategies that maximize supervisor support and work-life balance initiatives in a bid to maximize empathetic care.