Commerce and Management
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Item Thinking towards stakeholder satisfaction in higher education: an application of performance prism(University of Kelaniya, 2010) Singh, K.; Weligamage, S.Quality of service and customer satisfaction is key concerned area in the today’s business. When considering education, quality of educational service and stakeholder satisfaction can be taken as more important. Most of the performance management systems are fails to address and consider the entire stakeholder needs after considering the importance and contributions of all stakeholders to the organization. The Performance Prism Model can be used as one of performance management and measurement tool which is closely looking at measurement from a stakeholder perspective. Performance prism model is taking consideration of two ways process as first identify the what are the want and needs of stakeholders and second to identify what are the organizations wants and need from its stakeholders. The purpose of the study is to review the performance prism model and to identify the possibility of application of this model into higher educational institutions. Finally presents the interrelation between stakeholder need, organizational capabilities, existing process, strategies and stakeholders’ role. The study concluded that use of performance prism model can be highly benefited in an academic institution and the process should start from identifying stakeholder needs, and then formulate strategies using existing capabilities and process and finally deliver better value with the support of all stakeholders in the system.Item DETERMINING WORKING CAPITAL SOLVENCY LEVEL AND ITS EFFECT ON PROFITABILITY IN SELECTED INDIAN MANUFACTURING FIRMS(2010) Singh, K.; Asress, F.C.A well designed and implemented working capital management has a significant contribution for firms? profitability as well as to maintain liquidity powers. The purpose of this study is to assess working capital adequacy and its impact on profitability; to investigate the relationship between profitability and liquidity of firms. Natural logarithm of total current liabilities and Relative Solvency Ratio (RSR) are taken as dependent variables to measure the required size of current liabilities and firm?s solvency level respectively. Independent variables are sales, return on assets, current ratio, and cash conversion cycles. These are included in the panel data regression to assess for 250 firms for the period of 10 years. The regression result indicated that sales and cash conversion cycle have highly positive significant effect to determine required current liabilities (short term debt) whereas return on assets and current ratio have highly negative significant effect to determine required current liabilities. The result of negative association between profitability and liquidity is statistically insignificant. With the help of student t-test, the study also revealed that firms with adequate working capital achieved better performance than those firms which have less working capital in related to their operational sizes. Therefore, the null hypothesis that there is no difference between firms which have adequate working capital and less working capital in relation to their operational size on profitability is rejected as the p value is less than 0.05.Item THINKING TOWARDS STAKEHOLDER SATISFACTION IN HIGHER EDUCATION: AN APPLICATION OF PERFORMANCE PRISM(2010) Singh, K.; Weligamage, S.Quality of service and customer satisfaction is key concerned area in the today?s business. When considering education, quality of educational service and stakeholder satisfaction can be taken as more important. Most of the performance management systems are fails to address and consider the entire stakeholder needs after considering the importance and contributions of all stakeholders to the organization. The Performance Prism Model can be used as one of performance management and measurement tool which is closely looking at measurement from a stakeholder perspective. Performance prism model is taking consideration of two ways process as first identify the what are the want and needs of stakeholders and second to identify what are the organizations wants and need from its stakeholders. The purpose of the study is to review the performance prism model and to identify the possibility of application of this model into higher educational institutions. Finally presents the interrelation between stakeholder need, organizational capabilities, existing process, strategies and stakeholders? role. The study concluded that use of performance prism model can be highly benefited in an academic institution and the process should start from identifying stakeholder needs, and then formulate strategies using existing capabilities and process and finally deliver better value with the support of all stakeholders in the system.