3rd ICLIM - 2019

Permanent URI for this collectionhttp://repository.kln.ac.lk/handle/123456789/20685

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Subject: search.filters.subject.Public relations

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    Attitudes of International Students on the Use of University Libraries: a Case Study based on University of Kelaniya, Sri Lanka
    (3rd International Conference on Library and Information Management, Department of Library and Information Science, Faculty of Social Sciences, University of Kelaniya, Sri Lanka, 2019) Judith, N.
    This paper aims at investigating international undergraduate students’ library use and their attitudes and perceptions towards the library at the University of Kelaniya. These students' library use as well as their perception are explored since the number of foreign students in the university is increasing therefore librarians ought to improve their commitment to enhance library services for this special community of users. Besides, this paper explore the number of students who do and do not use the university library both physical and online access and services. Study population is total international students at University of Kelaniya and a sample will be selected using an appropriate sampling formula. Study applies survey research design. Primary data will be collected using structured questionnaire, observation and using interview technique. It determines how to increase the number of the users, identifies how the library has benefited those students that use it since academic libraries have a great impact on students education in the university. This paper examines the situation of the current library settings which is to be improved by the librarians in a proper manner and it is viable to improve a cordial dialog and relationship between the library staff and the international students. Customer care, library marketing and public relations are some of the key areas which should be developed among the library staff.
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    Utility of Public Relations in Promoting the Image of the National Library and Documentation Services Board, Sri Lanka
    (3rd International Conference on Library and Information Management, Department of Library and Information Science, Faculty of Social Sciences, University of Kelaniya, Sri Lanka, 2019) Rajapaksha, R.S.; Pushpakanthi, K.S.; Nandasiri, A.U.
    Public relations is the process of building goodwill in a consumer about a product or service. Public relations is defined as the process of building a good image in the community of a product, service, the nature of a person's agency and their functioning. Public relations is a management process. This management process creates efficiency of an organization. One of the core objectives of an organization's services delivery efficiency is to create an effective service. It also helps the organization to have a good record of accomplishment in the service delivery and the community obtaining services. It also help to build a good image of the community as well as there are many implications in image building of the respective institution too. Therefore the public relations is a reciprocal function and activity. The purpose of the study is to identify what is public relations and to investigate the need for public relations processes in the building of image of the National Library as well as the sections of the institution