Abstract:
Multiple studies on Emotional Labour (EL) among various medical staff segments
have been conducted, but none have focused on physiotherapists. Consequently, this
study aims to examine the connections between (EL) and Job Satisfaction (JS) among
physiotherapists as well as the role of job satisfaction as a moderator in the
relationship between emotional labour and Organisational Commitment (OC). A
cross-sectional study involving 208 physiotherapists from Sri Lanka was designed.
Regression analysis and the Sobel test were used to analyse the data. It was found
that EL has a significant beneficial impact on the OC of physiotherapists. Moreover,
the EL has a substantial and positive effect on JS. In addition, it was unearthed that
JS plays a crucial role in transmitting the effects of EL to OC. Consequently, JS serves
as a mediator in this relationship. In addition, the EL dimensions, deep acting, and
surface acting all positively affect the OC. This study contributes to empirical
findings on the EL of physiotherapists. Due to JS's role as a mediator, hospital
administrators should consider the emotions of physiotherapists in order to enhance
to being and job satisfaction. Numerous studies have been conducted on various
segments of the medical staff, but none have centred on physiotherapists. This study
confirms JS's role as a mediator in the relationship between EL and OC in the field
of physiotherapy and encourages future research to concentrate more on EL. These
findings contribute to the interdisciplinarity of physiotherapy research by
incorporating psychological perspectives from emotion management research.
