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Impact of Service Quality on Customer Satisfaction: A Study of State Banks & Private Banks in Sri Lanka
Siriwardana, D.A.
;
Rathnasiri, U.A.H.A.
(
Department of Accountancy, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka
,
2016
)
Service Quality and Its Impacts on Customer Satisfaction in Ceylon Electricity Board (Colombo South Area)
Eshwara, I.D.K.
;
Wijesinghe, K.D.G.N.
(
Department of Accountancy, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka
,
2016
)
The Impact of Internet Banking Service Quality on Customer Satisfaction in Sri Lanka
Saumya, K.G.P.
;
Thilakarathne, C.R.
(
Department of Accountancy, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka
,
2016
)
The impact of customer retention and customer service quality on customer satisfaction in the Sri Lankan banking sector
Madushanka, G.G.A.S.D.
(
Department of Accountancy, University of Kelaniya
,
2015
)
Relationship between Corporate Social Responsibilities and Customer Purchase Intention in North-Western Province, Sri Lanka
Koshila, T.G.S.
;
Aruppala, W.D.N.
(
Department of Accountancy, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka
,
2016
)
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Author
Aruppala, W.D.N. (1)
Eshwara, I.D.K. (1)
Koshila, T.G.S. (1)
Madushanka, G.G.A.S.D. (1)
Rathnasiri, U.A.H.A. (1)
Saumya, K.G.P. (1)
Siriwardana, D.A. (1)
Thilakarathne, C.R. (1)
Wijesinghe, K.D.G.N. (1)
Subject
Customer satisfaction (5)
Service quality (3)
SERVQUAL model (2)
commercial banks (1)
Corporate Social Responsibilities (1)
Customer loyalty (1)
Customer purchase intention (1)
Customer retention (1)
Customer trust (1)
Economic responsibilities (1)
... View More
Date Issued
2016 (4)
2015 (1)
Has File(s)
Yes (5)