THE IMPACT OF WORKPLACE SOCIAL SUPPORT ON EMPLOYEE PSYCHOLOGICAL WELLBEING

Abstract

With increasing workplace stress, burnout and mental health issues in high-demand service environments, organizations have to consider supportive strategies that go beyond traditional HR practices. Based on Social Exchange Theory, employees who perceive support in the workplace are more likely to experience positive mental and emotional well-being. Although research on this topic is increasing, there is still a lack of empirical studies in the Sri Lankan context. Therefore, this study aims to examine how dimensions of workplace social support, which are supervisor, peer and organizational support, impact employee psychological wellbeing. By identifying the most influential factor, this study seeks to provide practical guidance for HR professionals and policymakers in developing strategies that enhance employee wellbeing. A quantitative, cross-sectional design was adopted. Data were collected through a self-administered questionnaire distributed to 150 employees from private service sector organizations in Colombo. The independent variable, workplace social support, was measured using three dimensions: supervisor support, peer support, and organizational support. The results of the study revealed that employees feel emotionally and mentally better at work when they are highly supported in the workplace. Supervisor support had the most positive effect, followed by coworker support and organizational support. In general, the research found that workplace support is a significant factor in enabling employees to feel better in their working environment. This study indicates that employees who receive strong support from their supervisors, coworkers, and the organization experience improved psychological well-being, because this kind of support helps maintain psychological safety, job satisfaction, and enhances emotional resilience. The results reinforce the necessity for HR practitioners and organizational leaders to build both formal and informal supportive behaviors. Through them, organizations can enhance the wellbeing of their employees and drive higher levels of engagement, performance, and retention. In addition, investing in positive workplace cultures is crucial in building psychologically well employees.