Determinants of E-government Adoption: A Systematic Literature Review

Abstract

The adoption of E-government has significant benefits for both citizens and governments. The objectives of this study were to (1) find out the common areas investigated in the empirical research landscape on E-government adoption from 2015 to 2020, as well as (2) the areas that need more focus for research. The systematic literature review methodology was used in this study. Fifty-five empirical articles published during the 2015-2020 period in journals were extracted from the Scopus database. The review’s article selection and findings are published following the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines. According to the findings, the perceived usefulness, perceived easiness, trust, and perceived risk of Technology Acceptance Models (TAM) and performance expectancy, effort expectancy, social influence, and facilitating conditions of the Unified Theory of Acceptance and Use of Technology (UTAUT) model have all been extensively studied. They are the determinants for E-government adoption. Additionally, citizen awareness, cost of services, citizen satisfaction, digital inequality, and individual motivators are determinants of E-government adoption. The research implications and future research agendas are also provided.