ANTECEDENTS OF THE ACTUAL USAGE OF HRIS BY EMPLOYEES IN WFH AND HYBRID CONTEXTS: INTEGRATION OF DIT, TAM, AND UTAUT

Abstract

This study integrates the diffusion of innovation theory (DIT), technology acceptance model (TAM), and unified theory of acceptance and use of technology (UTAUT) to explore the antecedents of the actual usage of human resource information systems (HRISs) by employees in work-from-home (WFH) and hybrid contexts. The study gathered a total of 274 usable responses from employees across ten Sri Lankan software companies. Data analysis utilized the partial least square (PLS) path modelling technique, chosen due to the non-normality of the data. The research findings revealed that observability influences the perceived ease of use (PEOU) of HRIS in WFH and hybrid contexts. Similarly, compatibility emerged as the most critical attribute affecting perceived usefulness (PU). Both PEOU and PU, in conjunction with social influence, contribute to driving employees’ behavioural intention to use HRIS in WFH and hybrid contexts. Ultimately, behavioural intention and facilitating conditions were identified as the major variables that impact the actual usage of HRIS by employees in WFH and hybrid contexts. Notably, within the expanding body of post-pandemic business literature, this study represents one of the very first to investigate the actual usage of HRIS in WFH and hybrid contexts. Practitioners can utilize the findings to enhance and optimize their HRIS adoption efforts.