IMPACT OF WORK - ROLE OVERLOAD ON WORK - FAMILY BALANCE SATISFACTION: THE MODERATING EFFECT OF PEER SUPPORT

Abstract

In the current context, work and family play a major role in a person's life. Due to the competition and complexity that comes with globalization, it has become imperative for people to be employed. Due to the work role overload, people's inability to balance their family and work in a satisfactory manner has become a major problem facing people all over the world. This has indirectly affected the mental health of employees. Because of this, attention has been focused worldwide on studying the impact of work role overload. Therefore, this study aims to understand how this work role overload relates to work-family balance satisfaction and the moderating role of support given by peers in the workplace. Accordingly, this research study was conducted as a cross-sectional study and used a standard questionnaire for data collection. The study population was the executive-level employees of ABC Telecommunication Company, and 230 executives participated in this study, representing all the departments in the company. SPSS version 23 was used to analyze the collected data, and descriptive statistics, the Pearson correlation coefficient, and Andrew F. Hayes Process for SPSS (v.4.3) were used to test the impact of work role overload on work-family balance satisfaction and the moderating effect of peer support. The results of this study showed that the work role overload negatively related to employees’ work-family balance satisfaction. Further, as we proposed, the moderating effect of peer support on the relationship between employees’ work role overload and work-family balance satisfaction was significant, and higher peer support weakens the negative impact of work role overload on work-family balance satisfaction. Findings of the research study contribute to the persistence of existing theories regarding work-family balance satisfaction and the work role overload. This study also helps ABC Company to identify the work role overload of employees, especially at the executive level, and implement relevant strategies to create a supportive work environment that helps employees balance family and work in a satisfying way. However, focusing only on peer support among the various types of social support, only executive-level employees are used for the study, and only one company in the telecommunications sector is focused on, which are major limitations of this study.