Abstract:
Counselling has become a timely necessity in today's society. The complexity
of human society, which has acquired psychological satisfaction from the
traditional methods of counselling in the past, has led to many mental
problems today. The university community can be identified as one of the
main categories of adverse effects. University undergraduate is defined by
society as the intellectual community of a country. The research problem of
this study is ‘The extent to which undergraduates receive the service and the
extent to which the counselling center provides counseling to help them to
address various psychological problems that exist in such communities’. The
main objective of the research was to identify the need for psychological
counseling as it is essential for the sustainable development of the
undergraduates of the country and to identify an effective and efficient
communication model. The Interviews and questionnaires were used as the
primary data collection method in a sample of 100 undergraduates of both
genders of the University of Kelaniya as well as the counselors at the
Counseling Center were subjected to interviews to collect data. The study
shows that the majority of scholars do not seek support from the Counseling
Center for psychological counseling and prioritizing personal counseling is
not sufficient enough to ensure mental health in the university community and
counseling methods must be updated as well.
