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Application of six sigma in India and Sri Lanka. Review of Professional Management

Show simple item record Tannan, S.K. Herath, H.M.R.P. 2016-03-03T04:37:55Z 2016-03-03T04:37:55Z 2009
dc.identifier.citation Tannan, S.K. and Herath, H.M.R.P. 2009. pplication of six sigma in India and Sri Lanka. Review of Professional Management, A Journal of New Delhi Institute of Management, 07(01): 88-91. en_US
dc.identifier.issn 0972-8686
dc.description.abstract India has been pogitioned as the most favored destination for outsourcing in the world. The nation has made significant progress and established itself as a preferred outsourcing destination owing to factors like availability of vast talent pool, good telecom infrastructure, conducive Government policies, and stable economic environment and, above all, cost arbitrage benefits. Thirty Six Indian firms have made it to the 2007 Global Services 100 list of the world,s best InfoTech and Business process Outsourcing (BpO) companies. The USA with 32 companies is the second largest contributor to the list-however, over a dozen of these US firms operate largely through BpO offices in India. Some of the most successful companies today have adopted Six Sigma as a mean to achieve the end of providing a value proposition to clients that encompasses superior quality and competitive pricing. Over the years, Six Sigma has added multiple billions of dollars to the financial bottom-line of numerous organizations and is used in many areas, including financial, healthcare, military and generJl manufacturing. Among the leading companies that emphas,ize,Six Sigma are GE, Motorola, American Express, 3M, and Sun Microsystems, and Dupont, Bank of America, Rolls Royce, Boeing and Wipro. For companies, which are contemplating to embark on the Six Sigma journey, it just takes five basic steps to maintain and improve their competitive position: (1) Define competitiveness for the business (2) What are your customer expectations? (3) How are your competitors peforming? (4) determine the gaps between your competitork pedormance and your own (5) Close the gaps. Companies which have not yet embraced Six Sigma argue that approaches like TeM, Benchmarking, and business excellence are the key to unlock the potential in the organizations. en_US
dc.language.iso en en_US
dc.publisher New Delhi Institute of Management en_US
dc.title Application of six sigma in India and Sri Lanka. Review of Professional Management en_US
dc.type Article en_US

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