Abstract:
Organizational behavior is the study of how people behave both individually and within
informal and formal groups, and in organizations. Every organization’s performance is
ultimately dependent on the motivational level of its human resources and the willingness
and ability of people to work harmoniously and effectively towards the accomplishment of
shared goals. Identifying the organizational behavior concepts is more important to make
resolutions for the issues that emerge within organizations. Banking industry is an industry
where problems are intense and the management should understand the human behavior
in order to manage them to excel in the competitive market. Culture, emotions and moods,
and teams are much more important concepts in Organizational Behavior and the banks and
the leaders therein must have knowledge on these concepts in order to achieve the goals and
objectives effectively. This articleis developed by identifying an issue which occurred in a
government bank in Sri Lanka and the case has been analyzed through culture, emotions
and moods, and teams which are important perspectives of Organization Behavior.
