Abstract:
The Colombo International Book Fair (CIBF) has been, the Sri Lanka‘s premier national
book fair organized annually by Sri Lanka Book Publishers Association since 1999. The 16th
CIBF was held at the Bandaranaike Memorial International Conference Hall (BMICH),
Colombo, Sri Lanka, from September 10th to 17th 2014 from 9.00 am to 9.00 pm., which
comprised over 400 stalls consisted with local and foreign publishers. Other than selling
books with discounts, it provides opportunities for author and reader discussions, book
signing, great variety of food stalls and some other carnival-like activities. The number of
participants to the CIBF is not good evidence about the successfulness of it. User satisfaction
is one way criteria to measure the successfulness. Thus, objective of this research is to
measure the user satisfaction about the 16th CIBF. Data was collected using an online
questionnaire which developed using Google forms. The target group was the members in a
Facebook group called "Poth Kiyawana Aya" that consists of 54,901 members in September
2014. The objective of this group is to share ideas about books among friends around the
world. The URL of the online questionnaire was published in that Facebook group to get
responses. 526 people have responded to the questionnaire within a one week period. 42%
respondents were not satisfied with the support provided by the staff in the stalls and 36%
said that they received satisfactory support. The overall satisfaction about the 16th CIBF was
37.9% and nearly half of the visitors (51.6%) was not satisfied about it. Overcrowding was
the major reason behind less satisfaction. Increase the duration of the exhibition and spacious
stalls will reduce the overcrowding. The organizers must develop plans to reduce queue time
at the entrance and at the cashier and providing proper parking facilities will help to increase
the customer satisfaction.
