International Conference on Business and Information (ICBI)
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Item The Level of Knowledge Management Practices and Barriers to Implement Knowledge Management in IT Projects in Sri Lanka(Faculty of Commerce and Management Studies University of Kelaniya., 2024-11-11) Jayasuriya D. R. N.; Razi, M.J.M.; Thilakerathna, P. M. C.Knowledge is a critical asset in an organization. New knowledge created while doing projects. IT projects are purely knowledge base projects. It is important to practicing knowledge management within IT projects to capture, store and review knowledge created while doing the project. This research is to identify the level of knowledge management practice within IT projects, what are the barriers to implement the knowledge management and what are the prerequisites to make the knowledge management implementation a success within project organization. A qualitative research approach uses in this research and data collected using semi structured interviews from 15 project managers. The data collected from completed IT projects in telecommunication industry. The code matching method use to analyze the data. The results reveal that knowledge management practicing within IT projects moderately. Further main barriers to implement knowledge management are, limitation of time, additional resources required for knowledge management activities, project culture, lack of leadership and project organization. When considering the prerequisites to implement knowledge management within IT project environment, it is revealed that, incentive schemes, leadership, and establishment of required infrastructure are main prerequisites to implement a successful knowledge management.Item The Impact of Project Culture and Project Knowledge on Business IT Project Success Level(Faculty of Commerce and Management Studies University of Kelaniya., 2024-11-01) Jayasuriya, D. R. N.; Razi, M.J.M.; Thilakerathna, P. M. C.Information technology (IT) is inevitable in any business in modern days. Therefore, a considerable amount of funds is committed to IT projects yearly. However, according to the available literature and reports, globally, these projects' success level is considerably low. In Sri Lankan context, it is hard to find the studies on measuring the success level of IT business projects from clients' perspective. Therefore, this research's main objective is to measure the success level of IT business projects in Sri Lanka from the client's perspective. Managing project Knowledge is one of the main factors which affect to the project success level. Project culture is believed to be affecting project knowledge management. A quantitative research approach was used with a partial least square structure equation model as the analysis tool. Data were collected from 87 IT projects completed within the last two years in the telecom and banking industries in Sri Lanka. The results revealed a low project success level for IT projects completed within the telecommunication and finance industries. Further, management leadership and trust between project managers affect domain knowledge and knowledge sharing. Domain knowledge positively affected the project success level, but knowledge sharing did not affect the project success level.Item Impact of Knowledge Enabling Environment and Project Knowledge on Business IT Project Success: A Conceptual Model(Faculty of Commerce and Management Studies, University of Kelaniya, 2021) Jayasuriya, D.R.N.; Razi, M.J.M.; Thilakarathne, P.M.C.Each year considerable amount of funds committed on IT projects, but the level of IT project success is considerably low. The level of IT project success is unknown in Sri Lanka and there isn’t any defined standard method for measure the IT project success level. There are many factors affect to success of the IT project and project Knowledge is one of the main factors. Domain knowledge and knowledge sharing are main components of the project knowledge. How these components of project knowledge affect to project success is not clear. Many factors affected to project knowledge and knowledge enabling environment is one of the main factors. There are many components in knowledge enabling environment. The leadership and trust are two main components of the knowledge enabling environment. How these components affect to project knowledge is unknown. The quantitative method is use in this research to identify the relationships between variables. Mainly this research is to investigate the success level of business IT projects in telecom and banking sector in Sri Lanka. In addition to that this study focuses on to find how domain knowledge and knowledge sharing impact on IT project success level. Further it is to find the relationship between trust and leadership with domain knowledge and the knowledge sharing.Item A Systematic Literature Review on Social Media Acceptance and Adoption by the SMEs in Tourism Industry(Faculty of Commerce and Management Studies, University of Kelaniya, 2021) Herath, H.M.B.I.; Razi, M.J.M.The emergence of social media has led to a change in how entrepreneurs execute their routine operations. Studies on social media and entrepreneurship are extremely new and dispersed in their focus, however there is growing interest from academia and practitioners in this space for greater research and analysis. This paper does a thorough overview of studies in the field of social media and SMEs in Tourism. To discover important theories used in the domain, a total of 75 papers published between 2010 and 2020 were synthesized based on the setup inclusive and exclusive criteria and those have been screened through a scientific refinement procedure (PRISMA model) into 20 potential articles for this study. The scope of study, an integrated framework was constructed to investigate the antecedents of social media acceptance by tourism lodging sector SMEs in Sri Lanka. The majority of papers glanced into the factors that influence social media adoption by entrepreneurs had gone beyond the marketing drive. In the tourism industry, Social media, playing a considerable portion of the field of internet tourism , plays a significant role in search engine travel planning, social media incorporates a range of websites allowing customers, ranging from publishing stories, opinions, and photos and movie clips, to share their experiences. But in most of the studies, social media acceptance and adoption are common axioms that have been used by the researchers with some conspiracy in theory conceptualization. The literature analysis and framework contribute to a better understanding of social media acceptance behavior in tourism industry. This lays the groundwork for future study and imparting practice in the field of the Tourism lodging industry in Sri Lanka.Item Model to Measure EMR Success in Public Sector Hospitals in Sri Lanka: A Literature Review(Faculty of Commerce and Management Studies, University of Kelaniya, 2021) Sarathchandra, K.; Razi, M.J.M.; Surangi, H.A.K.N.S.Electronic Medical Record (EMR) is an electronic document with patient’s clinical data which provides the capacity to improve clinical outcomes (improved quality of services, reduce medical errors, support diagnosis, predict disease patterns), organizational outcomes (financial and operational efficiency, better management of health services) and societal outcomes (improved population health, reduce cost of health). The EMR implementations have been growing in developed and developing countries in last two decades however, the success of these systems is debated. The adaptation of the new technologies in the public health sector has proven slow or failed due to complexity involved in technology, process, and people factors hence the intended objectives are not often achieved. The empirical research evidence in Sri Lanka is limited to prove the success therefore, the objective of this research is to measure the success level and identify the success factors of the main EMR system implemented in public sector hospitals in Sri Lanka: Hospital Health Information Management System (HHIMS). This paper intends to present literature survey findings in selecting an appropriate conceptual model to measure the EMR success. The adapted DeLone and McLean model is selected as the most suitable model due to the nature and the context of this research. The proposed model includes two new success factors: Change champion and Change Management Process and excludes user satisfaction mediating factor. This research findings contributes to the theory of information systems evaluation.Item Knowledge Management Orientation and Organizational Performance: Developing a Conceptual Framework(Faculty of Commerce and Management Studies, University of Kelaniya, 2021) Jayampathi, E.K.; De Alwis, A.C.; Razi, M.J.M.Knowledge Management is identified as a strategic asset of an organization which leads to competitive advantage and superior performance. Knowledge Management Orientation (KMO) is one of the systematic approaches that use to examine the knowledge behavior of individuals in an organization. Firms invest a huge amount of money on KM oriented programs, the result obtained is contradictory. The study aims to develop a conceptual framework to understand the relationship between KMO and organizational performance (OP). A systematic literature review was conducted to identify the research gaps and limitations of the literature based on reputed scholarly journals. As KMO literature failed to reveal unanimity findings on KMO-OP, the study hypothesis the mediating effect of organizational agility as a dynamic capability of the firm to uncover the relationship between KMO and OP. Additionally, the study uncovers knowledge reuse as an important determinant of KMO which plays a significant role in knowledge management and extend benefits in the long run. Further, the study attempts to identify the environmental turbulence as a mediator to understand the inconclusiveness of KMO-OP combination. The study provides insights for mangers to develop strategies to incorporate organizational creativity introducing KMO practices. The model proposed in the study has not empirically tested yet and still in the conceptualization stage, and difficult to come across a conclusion based on the study. Future researchers can deploy the proposed model to explain the factual evidence of the KMO-OP relationship. Moreover, future studies may be intelligent to consider different variables such as size of the firm, human factors, organizational climate, leadership style, organizational learning, and entrepreneurial inclination to envisage the KMO-OP relationship.