Students’ International Conference on Business (SICB)

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Author: search.filters.author.Thilakarathne, C.R.

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    The Impact of Service Quality and Partnership Quality on the Success of Business Outsourcing in Information System
    (Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2016) Matharage, S.; Thilakarathne, C.R.
    Information systems outsourcing is emerging in Sri Lanka and lack of success in many of these contracts, which makes it necessary to study the factors determining that success. This paper proposes service quality and partnership quality as the key factors to achieve outsourcing success in Sri Lanka. Also it established a number of measures to value the degree of success reached by firms at outsourcing. Sri Lankan Information Systems Outsourcing industry has made significant progress over the last five years. The objective of the study to find the impact of service quality and partnership quality on the business outsourcing success in information system. The research framework extracts dependent variables (outsourcing success) and independent variables (service quality and partnership quality) relating to IS outsourcing success. Targeted population for the study is 30 companies and samples are collected one feedback for the designed questionnaire from one company which are operating under IS outsourced environment. Online questionnaire survey is conducted to gather the data and the hypotheses are tested using a multiple regression analysis. This empirical study provides basis IS outsourcing success and There is no any research conducted in Sri Lanka to find the impact of service quality and partnership quality on outsource success in IS systems. This research will helps to further identify the research gaps in IS outsourcing in Sri Lanka.
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    Customer Satisfaction on Internet Protocol Television (IPTV) and Satellite TV in Sri Lanka
    (Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2016) Mudannayake, S.; Thilakarathne, C.R.
    Sri Lanka has entered to the IPTV and Satellite TV industry with the launch of PEO TV, Dialog TV, SAT TV, DISH TV, etc. Dialog TV is a market leader in Satellite TV service in Sri Lanka. With the recent evolution of telecommunication technology operators in Sri Lanka have introduced several emerging technologies to market like HSPA, SATELLITE TV, IPTV, and DVB-T & WiMAX. Severe competition particularly among mobile operators, unbearable taxes imposed by the government on the industry, continuous increase in the operational expenditure, industry saturation, Inflation , features and benefits of the product can be identified as the possible reason behind the customer satisfaction or reject the service. This study is conducted to identify the intention of using IPTV or Satellite TV in Sri Lanka, while measuring customer satisfaction related to both technologies including Ease of Use, usefulness of the service and Attitude toward the service. This study is basically focused on customer satisfaction on IPTV and Satellite TV. Actually there are two market leaders for those two services; those are Dialog TV and PEO TV. The research framework was based on TAM model to compare the two services as well as customer satisfaction. Targeted population for this Quantitative research is peo TV and Dialog TV users in Colombo District. This survey is used to acquire data from 200 samples and used Simple Random sampling method. This empirical study offers several implications for the service providers to increase consumer’s intention by considering the factors affect to use these services as their future marketing strategies. On the other hand service providers can be able to find thinking pattern and diffusion pattern of the service. Customers can be able to get an idea about these services and benefits of the services.
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    Evaluating the Success Factors of Enterprise Resource Planning
    (Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2016) Gomes, C.C.; Thilakarathne, C.R.
    Many organizations have not invested adequate time when it comes to software selection, business case justification, benefits realization or post-implementation audits when there are using ERP systems. In light of such a high failure rate, many authors have proposed success measurement models in order to identify success factors that would help organizations to achieve success in ERP implementation. The purpose of the study is to provide a set of guidelines in the form of a model that would present critical success factors that needs to be considered when Implementing ERP systems. This could be beneficial for a project team that is handling ERP implementation. As mentioned in previous chapters, research on ERP success factors has been either conducted using IS models or through research conducted with focus on ERP implementation process. The study also aims to clarify the relationship between these two approaches. The research takes a deductive approach. A quantitative research method is selected to felicitate the deductive approach taken to conduct the research. A Judgmental or Purposive sampling technique is used in order to conduct the survey. The people chosen for the sample should be key informants on ERP systems. Fully structured questionnaire was used which covers the selected dimensions and identified factors derived from secondary research. Factor analysis applied in the analysis to identify the relationships between different factors and examine the significance of each factor. Factors under management not only has an effect towards the IS success measurement models but also throughout the ERP implementation process. Hence IS models need to take into account of the effect that management factors have towards the IS success measurements.