5th Student Symposium - 2018

Permanent URI for this collectionhttp://repository.kln.ac.lk/handle/123456789/20184

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Subject: search.filters.subject.Organizational Citizenship Behavior

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    The Impact of Organizational Citizenship Behavior on Customer Loyalty: A Study of Employees in South Asia Textile (Pvt) Limited
    (5th HRM Student Research Symposium 2018, Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2018) Wijayasinghe, M. P.; Dharshani, R. K. N. D.
    The main purpose of this study is to identify the impact of employee organizational citizenship behavior on customer loyalty in South Asia Textile (Pvt) Ltd. The study utilized a quantitative methods and it is cross-sectional study. This is an explanatory research and survey technique is followed. Standard questionnaire was used to collect data. To analyze data SPSS (Statistical Package for the Social Science) was used. Pearson correlation and multiple regression analysis were used as analytical tools. Findings revealed that there is a positive relationship between employee organizational citizenship behavior and customer loyalty. Further, regression analysis showed that there is a minimum impact on organizational citizenship behavior on customer loyalty. The study helps to identify the areas of what are the most facilitating components for the customer loyalty in order to increase their loyalty
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    The Impact of Perceived Supervisor Support, Perceived Co-worker Support and Perceived Organizational Support on Organizational Citizenship Behavior: A Study at United Motors Lanka PLC
    (5th HRM Student Research Symposium 2018, Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2018) Perera, P. W. N. D.; Karunarathne, R. A. I. C.
    Organizational Citizenship Behavior (OCB) is an important and growing area of every Organization. Prior research on social support extensively have investigated the role of social support on employee success. However, we still know little about how support from distinct sources of support contributes to build OCB of operational level employees. Thus, the main purpose of this study was to assess the impact of 3 important, distinct sources of support, i.e. perceived supervisor support, perceived co-worker support and perceived organizational support on OCB in United Motors Lanka PLC. The study was quantitative and cross-sectional in nature. Using a structured questionnaire, I collected data from 80 operational level employees those who are employed in United Motors Lanka PLC. The data were analyzed using simple linear regression. The results showed that perceived organizational support significantly influence on OCB. However, our findings showed there is no significant impact of perceived supervisor support and perceived co-worker support on organizational citizenship behavior. We recommend management to create sense of OCB through increasing the support of organization by establishing fair reward system that responds to employee needs, builds an environment that will help employees to work smoothly, give training opportunities and intangible rewards to value their contribution to organization
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    The Impact of Perceived Organizational Support on Organizational Citizenship Behavior: The Mediating Effect of Employee Engagement
    (5th HRM Student Research Symposium 2018, Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2018) Lankathilalaka, D. S. M.; Janadari, M. P. N.
    Nowadays employees are not only concern about the pay which they receive for their work, but also about how organization values their contribution and care about their well-being. Thus, employees expect from employers, to accommodate them with long-term, perceived organizational support at work. Therefore, employers focused on maintaining a sustainable workforce by promoting perceived organizational support which ultimately leads to build high levels of organizational citizenship behavior. The main purpose of this study is to identify the impact of perceived organizational support on organizational citizenship behavior by considering the mediating effect of employee engagement in staff and officer grade employees at People’s Bank in Colombo Region. Data were collected from 140 staff and officer grade employees through a survey questionnaire. The study sample was selected using the simple random sampling technique. Data analysis was performed by using the Statistical Package for Social Sciences (SPSS). The results indicated that there is a positive moderate relationship between perceived organizational support and organizational citizenship behavior with the mediation effect of employee engagement. Furthermore, the findings of the study indicated that employee engagement partially mediates the impact of perceived organizational support and organizational citizenship behavior
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    The Impact of Work Family Conflict on Organizational Citizenship Behavior: A Study of Middle Level Employees in a Leading Insurance Company in Sri Lanka
    (5th HRM Student Research Symposium 2018, Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2018) Dhananjanie, M. M. D. A.; Gamage, P. N.
    The purpose of this study was to assess the impact of work family conflict on organizational citizenship behavior (OCB) in a leading insurance company in Sri Lanka. This study is carried out as a quantitative explanatory research work. Furthermore, questionnaire method is applied to data collection. And also, the sample is selected randomly and used simple random sampling technique. Questionnaires were distributed to sample of 57 of employees. To analyze received questionnaires data, SPSS (Statistical Package for the Social Science) was used. In order to analyze data descriptive statistical techniques, correlation and coefficient and simple regression analysis were used. The statistical results revealed that there is a significant strong negative relationship between work family conflict and OCB. The simple regression analysis shows that work family conflict is a strong predictor of OCB