Browsing Marketing Management by Subject "Service Quality"

Now showing items 1-3 of 3

A comparative study of service quality and customer service in public sector and private sector commercial banks

Wanninayake, W.M.C.B.; Dissanayake, D.M.R. (2007)

The commercial banking sector in Sri Lanka has been rapidly growing in the last two decades. The entire banking sector consists of both private and public sector banks, and private sector banks have been diversifying ...
Determinants of customer satisfaction level in tourist hotel industry with a special reference to the north of Colombo

Herath, H.M.R.P.; Cooray, N.H.K.; Perera, H.S.P. (The International Institute of Knowledge Management, Colombo, Sri Lanka, 2015)

Tourism industry today is one of the world’s fastest growing industries. Sri Lanka with its glorious past has ensured that the present and subsequent generations that have plenty of historical and cultural heritages to ...
Impact of Service Quality on Customer Satisfaction with Special Reference to Mobile Telecommunication Industry of Sri Lanka

Dharmadasa, S.A.; Gunawardane, N. (Sri Lanka Journal of Marketing, Department of Marketing Management, University of Kelaniya, Sri Lanka.Vol 3 No 1, 2017)

Along with globalization, new technologies are introduced to the mobile telecommunication industry in order to enhance service quality which is consequential to attract and retain rational customers. Empirical evident is ...

Now showing items 1-3 of 3

Search Digital Repository