Browsing Commerce and Management by Subject "Internet banking, E-Service quality, Customer satisfaction, Banking industry"

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The Impact of E-Service Quality on Customer Satisfaction in Internet Banking: Special Reference to Licensed Commercial Banks in Sri Lanka

Anuttara, R.M.D.; Gunasekara, U.L.T.P. (Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2021)

Internet banking is most popular banking tool and it is considered as one of the main services introduced by the banking industry today. Bankers offer electronic services or E services via internet banking to improve the ...

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