Abstract:
India has been pogitioned as the most favored
destination for outsourcing in the world. The nation
has made significant progress and established itself
as a preferred outsourcing destination owing to factors
like availability of vast talent pool, good telecom
infrastructure, conducive Government policies, and
stable economic environment and, above all, cost
arbitrage benefits.
Thirty Six Indian firms have made it to the
2007 Global Services 100 list of the world,s best
InfoTech and Business process Outsourcing (BpO)
companies. The USA with 32 companies is the second
largest contributor to the list-however, over a dozen
of these US firms operate largely through BpO offices
in India.
Some of the most successful companies today
have adopted Six Sigma as a mean to achieve the
end of providing a value proposition to clients that
encompasses superior quality and competitive pricing.
Over the years, Six Sigma has added multiple billions
of dollars to the financial bottom-line of numerous
organizations and is used in many areas, including
financial, healthcare, military and generJl
manufacturing.
Among the leading companies that
emphas,ize,Six Sigma are GE, Motorola, American
Express, 3M, and Sun Microsystems, and Dupont, Bank
of America, Rolls Royce, Boeing and Wipro. For
companies, which are contemplating to embark on
the Six Sigma journey, it just takes five basic steps to
maintain and improve their competitive position: (1) Define competitiveness for the business
(2) What are your customer expectations?
(3) How are your competitors peforming?
(4) determine the gaps between your competitork
pedormance and your own
(5) Close the gaps.
Companies which have not yet embraced Six
Sigma argue that approaches like TeM,
Benchmarking, and business excellence are the key
to unlock the potential in the organizations.
