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Please use this identifier to cite or link to this item: http://repository.kln.ac.lk/handle/123456789/27206
Title: Assessing the Perceived Quality of Government Training Institutions’ Libraries from User Perspectives
Authors: Balasooriya, B.A. Priyani
Keywords: Quality assessment, Service quality, user-friendly library service, Users’ perspective,
Issue Date: 2023
Publisher: Department of Library and Information Science, University of Kelaniya, Sri Lanka
Citation: Balasooriya, B.A. Priyani (2023), Assessing the Perceived Quality of Government Training Institutions’ Libraries from User Perspectives, 5th International conference on Library and Information Management, Department of Library and Information Science, Faculty of Social Science, University of Kelaniya Sri Lanka
Abstract: Service quality measures how well a product or service meets a customer's expectations. A study was conducted on the quality of services maintained by a library of a certain government service training institution in Sri Lanka. Providing a high-quality service is critical to attracting and retaining library users, as this will improve library productivity and enhance the library's reputation.
URI: http://repository.kln.ac.lk/handle/123456789/27206
Appears in Collections:5th ICLIM - 2023

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