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Please use this identifier to cite or link to this item: http://repository.kln.ac.lk/handle/123456789/1053
Title: Improving the service quality for passengers through training of the front line staff: A study based on the international airport in Sri Lanka
Authors: Sirimanne, H. P. I
Keywords: Service industries - Quality contro
Travel agents
Airports management
Commerce & Management Studies
Issue Date: 2009
Series/Report no.: TH720;
URI: http://repository.kln.ac.lk/handle/123456789/1053
Appears in Collections:Masters Theses - Faculty of Commerce and Management

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