Improving the service quality for passengers through training of the front line staff: A study based on the international airport in Sri Lanka

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dc.contributor.authorSirimanne, H. P. I
dc.date.accessioned2014-10-29T08:19:03Z
dc.date.available2014-10-29T08:19:03Z
dc.date.issued2009
dc.date.submitted2009en_US
dc.degree.grantorUniversity of Kelaniyaen_US
dc.degree.nameM.B.A.en_US
dc.identifier.urihttp://repository.kln.ac.lk/handle/123456789/1053
dc.language.isoenen_US
dc.relation.ispartofseriesTH720;
dc.subjectService industries - Quality controen_US
dc.subjectTravel agentsen_US
dc.subjectAirports managementen_US
dc.subjectCommerce & Management Studiesen_US
dc.titleImproving the service quality for passengers through training of the front line staff: A study based on the international airport in Sri Lankaen_US
dc.typeThesisen_US

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