Improving the service quality for passengers through training of the front line staff: A study based on the international airport in Sri Lanka

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TH720.pdf (1.42 MB)

Date

2009

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Service industries - Quality contro, Travel agents, Airports management, Commerce & Management Studies

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http://repository.kln.ac.lk/handle/123456789/1053

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Masters Theses - Faculty of Commerce and Management

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