From Systems to Success: Does Top Management Support Mediate or Moderate ERP-Driven Financial Performance?

Abstract

Being a powerful player in this era, Television Advertisements have been positioned as an Enterprise Resource Planning (ERP) systems are widely adopted to enhance organizational integration, decision-making, and operational efficiency. However, evidence on their direct impact on financial performance (FP) remains inconclusive. This study investigates the mediating and moderating roles of Top Management Support (TMS) in the relationship between ERP implementation and FP, focusing on 52 export-oriented apparel companies in Sri Lanka. Guided by the Resource-Based View (RBV) and Contingency Theory, the study employs a quantitative approach using Partial Least Squares Structural Equation Modeling (PLS-SEM) to analyze survey data. The results reveal that TMS partially mediates the ERP–FP relationship, underscoring its crucial role in ensuring ERP success, while the moderating effect of TMS is statistically insignificant. The study contributes to ERP literature by providing context-specific evidence from a developing country and offers practical insights for managers to sustain ERP-driven financial improvements through consistent top management engagement.