A Review on Improving Performance Through Digital Transformation: A study of Best Technologies and Key Success Factors

Abstract

Digital transformation is enabling the organization to deliver on commitments to customers partners shareholders and employees using technology to optimize every organizational interaction. However, organizations cannot be success with only transforming to a digital environment. The success depends on many technologies and success factors. An analysis of the literature was conducted to identify a gap within published articles between the years 2015 to 2020 that are relevant to digital transformation. Many authors emphasize on the importance of digital transformation when it comes to improve the organizational performance and also indicated that key technologies and key success factors that need to be followed in a digital environment. It is recommended that organizations should play an active role in ensuring that the implementing of key technologies and key success factors to triumph in digital transformation.