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Browsing Human Resource Management by Subject "Service Quality"

Browsing Human Resource Management by Subject "Service Quality"

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  • Suraweera, T.; Kahingala, S.; Batepola, A.; Punchihewa, M.G.; Senevirathne, K.; Kahandawaarachchi, C. (2011)
    This research investigates the factors associated with the customer acceptance of information technology driven banking services (ITDBS) in Sri Lanka. Structured and unstructured interviews with over 180 customers and 23 ...

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