Browsing International Conference on Applied Social Statistics (ICASS) by Subject "Service Quality"

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Impact of External Factors on Service Quality of Travel Agency (With special reference to Green Holiday Centre (Pvt) Ltd)

Idroos, A. A.; Ranaweera, R. A. A. K.; Madhusankha, W. A. I. (International Conference on Applied Social Statistics (ICASS) - 2019, Department of Social Statistics, Faculty of Social Sciences, University of Kelaniya, Sri Lanka, 2019)

Green Holiday Centre is a medium scale travel agency operating its services on the inbound tour operations in Sri Lanka. They mainly consist with four markets such as Indian, Eastern Europe, China and other markets. Out ...
A Study of the Factors Affecting on Customer Satisfaction in Tourism Industry in Sri Lanka

Kosgoda, T.M.; Kitsiri, V.D. (International Conference on Applied Social Statistics (ICASS) - 2019, Department of Social Statistics, Faculty of Social Sciences, University of Kelaniya, Sri Lanka, 2019)

Consumer loyalty is a business logic, which watches out for the making of significant worth for clients, envisioning and dealing with their desires, and exhibiting capacity and duty to fulfill their needs. The nature of ...

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