Abstract:
User Experience (UX) which focuses on having a deep understanding of users, what they need, their abilities, and
their limitations is one of the most important consideration when developing software applications today. Developing
sustainable software application is the aim of any software company. To achieve this, software usability should be
improved in the software as one of the main nonfunctional requirements. Sustainability of software usability is
determined by user experience. Main users of software applications are people who belong to the workforce since they
are working in the complex nature of the businesses and with time limitations. Generation Z is the new addition to the
workforce and it will be increasing in the future. Therefore, it is important to pay extra attention to increase usability of
software for Generation Z who have been exposed to digital technology from an early age. Accordingly, a survey method
was used to identify specific characteristics, behaviors of Generation Z when using software applications and
significance of usability attributes of Generation X, Y and Z with the sample size of 77 and 25 respectively. This study
found that Generation Z has special software usability requirements than Generation X and Y. Based on findings,
features that need to be incorporated with Generation Z oriented software applications were proposed. Moreover, a
prototype was developed to demonstrate the features identified. The proposed model together with the prototype was
validated trough software engineers and UX engineers and validity of the model was assured by them. The model was
recommended to use when developing software application for Generation Z.
