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Understanding the customer Satisfaction level of the physical and human facilities in the fitness center. With special reference to Sugathadasa National Sport Complex Fitness Center

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dc.contributor.author Silva, M.L.M.
dc.contributor.author Priyanjila, A.S.D.
dc.contributor.author Wehigaldeniya, W.G.D.S.
dc.contributor.author Pushpa Kumara, W.A.
dc.contributor.author Madusanka, R.W.B.M.D.
dc.date.accessioned 2019-01-16T06:01:16Z
dc.date.available 2019-01-16T06:01:16Z
dc.date.issued 2018
dc.identifier.citation Silva, M.L.M., Priyanjila, A.S.D., Wehigaldeniya, W.G.D.S., Pushpa Kumara, W.A. and Madusanka, R.W.B.M.D. (2018). Understanding the customer Satisfaction level of the physical and human facilities in the fitness center. With special reference to Sugathadasa National Sport Complex Fitness Center.4th International Conference on Social Sciences 2018, Research Centre for Social Sciences, Faculty of Social Sciences, University of Kelaniya, Sri Lanka. p92 en_US
dc.identifier.uri http://repository.kln.ac.lk/handle/123456789/19521
dc.description.abstract In the present area, sports become a golden place in the whole world. Therefore countries spent a large amount of money to develop their sports facilities. Many people are using a fitness center to build or maintain their health, lifestyle, etc. there for many sports organizations have their owned fitness center. In the future fitness centers became a trend in society. The main purpose of this study is to examine the relationship between Customer Satisfaction (CS) with the Physical Environment Facility (PEF) and Human Facility (HF) on the fitness center. In this research approach, explanatory research style and deductive research approach. A sample group of this study includes customers in Sugathadasa National Sports Complex Fitness Center (SNSCFC). The simple random sampling method used for selecting the sample and closedended 150 questionnaires were used to collect data. The researcher used one-way ANOVA analysis to identify the significant difference between perceived facility value and demographic factors (gender, age, education, employment, income level) and chi-square analysis for identifying the relationship between both categorical variables. The descriptive results showed a significant association between CS & PEF and HF. PEF & HF have a significant relationship between customer satisfaction. According to the results, we observed a Strong association between the CS & PEF (P= 0.012), CS & HF (P=0.025). However, SNSCFC needs to develop their physical environment facilities for their customers en_US
dc.language.iso en en_US
dc.publisher 4th International Conference on Social Sciences 2018, Research Centre for Social Sciences, Faculty of Social Sciences, University of Kelaniya, Sri Lanka en_US
dc.subject Customer Satisfaction en_US
dc.subject Perceived Value en_US
dc.subject Sport Facility en_US
dc.title Understanding the customer Satisfaction level of the physical and human facilities in the fitness center. With special reference to Sugathadasa National Sport Complex Fitness Center en_US
dc.type Article en_US


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