Sumanadasa, G.S.P.; Premkumar, P.P.
(19th Conference on Postgraduate Research, International Postgraduate Research Conference 2018, Faculty of Graduate Studies,University of Kelaniya, Sri Lanka., 2018)
The delivering of quality service plays a significant role in service industries such as banking as it is critical for the bottom line and to survival in the industry. As per the research studies the profitability of banks ...