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Browsing IPRC - 2018 by Subject "Customer Satisfaction"

Browsing IPRC - 2018 by Subject "Customer Satisfaction"

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  • Banking Sector Customer Centric Service Culture and Corporate Customer Bank Behavior 
    Sandagiri, S.P.N.N.; Thilakarathna, P.M.C. (19th Conference on Postgraduate Research, International Postgraduate Research Conference 2018, Faculty of Graduate Studies,University of Kelaniya, Sri Lanka, 2018)
    This research paper investigates literature review in corporate customer bank behavior in light of introducing a customer centric service culture to Sri Lankan banking sector and provides a proposal for future research in ...
  • Impact of Service Quality Factors on Customer Satisfaction: With Special Reference to Public Banking Sector in Kandy City 
    Sumanadasa, G.S.P.; Premkumar, P.P. (19th Conference on Postgraduate Research, International Postgraduate Research Conference 2018, Faculty of Graduate Studies,University of Kelaniya, Sri Lanka., 2018)
    The delivering of quality service plays a significant role in service industries such as banking as it is critical for the bottom line and to survival in the industry. As per the research studies the profitability of banks ...

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