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Browsing ICBI 2016 by Author "Tilakasiri, K.K."

Browsing ICBI 2016 by Author "Tilakasiri, K.K."

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  • Sharic, A.H.M.S.; Tilakasiri, K.K. (Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2016)
    Service quality plays a major role in the bus transit operation and lack of service quality is one of the prime reasons for the dissatisfaction of the passengers towards bus transit. This paper investigates five elements ...

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