Digital Repository

Assessing the implementation of total quality management in education administration institutions in the central province Sri Lanka

Show simple item record

dc.contributor.author Abeykoon, M.W.M.
dc.contributor.author de Alwis, A.C.
dc.date.accessioned 2016-10-11T05:30:27Z
dc.date.available 2016-10-11T05:30:27Z
dc.date.issued 2016
dc.identifier.citation Abeykoon, M.W.M. and De Alwis, A.C. 2016. Assessing the implementation of total quality management in education administration institutions in the central province Sri Lanka. 3rd International Conference on Contemporary Management, University of Jaffna. en_US
dc.identifier.uri
dc.identifier.uri http://repository.kln.ac.lk/handle/123456789/14519
dc.description.abstract The purpose of this study was to assess the implementation of TQM aspects among education administration institutions in the central province, Sri Lanka. This study focused on identifying the level of Hard TQM implementation and Soft TQM implementation among selected education administration institutions. A five point Likert scale questionnaire was used as the key instrument of data collection. The data were obtained from a survey of 41 administrators in education administration institutions in central province. The findings suggest that the level of hard TQM implementation is at a high level and the level of soft TQM implementation is at a moderate level. Further the study reports that the level of hard TQM implementation is higher than the level of soft TQM implementation. Among the studied Hard TQM techniques Quality Circles is reported as the most adopted technique. Customer/Citizen Satisfaction and Top Management Commitment and Support are the top principles adopted among the studied Soft TQM practices. In addition to that report revealed that there is no significance difference in between districts in central province when implementing hard TQM and soft TQM. en_US
dc.language.iso en en_US
dc.title Assessing the implementation of total quality management in education administration institutions in the central province Sri Lanka en_US
dc.type Article en_US


Files in this item

Files Size Format View

There are no files associated with this item.

This item appears in the following Collection(s)

Show simple item record

Search Digital Repository


Browse

My Account