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Showing 9 out of a total of 9 results for community: Commerce and Management.
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The influence of service quality on customer loyalty in telecommunication Industry Sri Lanka
Chathurika, H.A.M.
(
Department of Accountancy, University of Kelaniya
,
2015
)
Impact of Service Quality on Customer Satisfaction: A Study of State Banks & Private Banks in Sri Lanka
Siriwardana, D.A.
;
Rathnasiri, U.A.H.A.
(
Department of Accountancy, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka
,
2016
)
Service Quality and Its Impacts on Customer Satisfaction in Ceylon Electricity Board (Colombo South Area)
Eshwara, I.D.K.
;
Wijesinghe, K.D.G.N.
(
Department of Accountancy, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka
,
2016
)
The Impact of Internet Banking Service Quality on Customer Satisfaction in Sri Lanka
Saumya, K.G.P.
;
Thilakarathne, C.R.
(
Department of Accountancy, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka
,
2016
)
Service Failures and Customer Switching Behavior of Mobile Communication Services
Dissanayake, D.M.R.
(
2010
)
Impact of E Service Quality on Customer Satisfaction with Special Reference to Banking Sector in Sri Lanka
Deshani, A.A.D.K.
;
Fernando, P.M.P.
(
Department of Marketing Management, University of Kelaniya,Sri Lanka.
,
2017
)
Factors Affecting Customer Satisfaction with Special Reference to Fast Food Restaurants in Sri Lanka.
Shashikala, G.S.
;
Kumara, D.W.
(
Department of Marketing Management, University of Kelaniya
,
2016
)
How far Marketing Strategies followed by the Supermarkets will Impact on a Consumer to be loyal for a specific Super Market chain in Sri Lanka
Jayasinghe, B.D.
;
Perera, G.N.R.
(
Department of Marketing Management, University of Kelaniya,Sri Lanka.
,
2017
)
Study on Perceived Service Quality & Customer Satisfaction in Public Sector and Private Sector Banks in Sri Lanka
Kalansuriya, P.V.
;
Fernando, P.M.P.
(
Department of Marketing Management, University of Kelaniya,Sri Lanka.
,
2017
)
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Author
Fernando, P.M.P. (2)
Chathurika, H.A.M. (1)
Deshani, A.A.D.K. (1)
Dissanayake, D.M.R. (1)
Eshwara, I.D.K. (1)
Jayasinghe, B.D. (1)
Kalansuriya, P.V. (1)
Kumara, D.W. (1)
Perera, G.N.R. (1)
Rathnasiri, U.A.H.A. (1)
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Subject
Service quality (9)
Customer satisfaction (5)
Customer loyalty (2)
SERVQUAL model (2)
Above the line advertising (1)
Attribute Service Model (1)
Behavioral judgmental factors (1)
Brand image (1)
commercial banks (1)
customer satisfaction (1)
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Date Issued
2016 (4)
2017 (3)
2010 (1)
2015 (1)
Has File(s)
Yes (8)
No (1)