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Impact of E-Banking Functionality on Customer Satisfaction

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dc.contributor.author Wijerathne, N.S.Y.M.
dc.date.accessioned 2016-03-14T05:20:43Z
dc.date.available 2016-03-14T05:20:43Z
dc.date.issued 2015
dc.identifier.citation Wijerathne, N.S.Y.M. 2015. Impact of E-Banking Functionality on Customer Satisfaction. In Proceedings of the 4th Students’ Research Symposium, Department of Finance, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka. p 34. en_US
dc.identifier.uri http://repository.kln.ac.lk/handle/123456789/12154
dc.description.abstract This study examines the significance of factors which contributes and enhances the adoption of E-banking and the impact of E-banking functionality on customer satisfaction in Sri Lankan context using primary data collected from questionnaire of customers at Kiribathgoda. Descriptive analysis provides evidences to state that even though considerable people are aware about internet banking, most of them are resistance to adopt internet banking. Correlation analysis examines the relationship between E-banking functionality and customer satisfaction. Accessibility, convenience, security, privacy and speed functionality has a moderate positive relationship and content and design functionality has a weak positive relationship. The result of the study concludes that accessibility, convenience, security, privacy and speed functionality has a positive significant influence of customer satisfaction. But content and design functionality not much important for adoption of E-banking on customer satisfaction. en_US
dc.language.iso en en_US
dc.publisher Department of Finance, Faculty of Commerce and Management Studies, University of Kelaniya en_US
dc.subject E-banking functionality en_US
dc.subject Customer satisfaction en_US
dc.subject Loyalty en_US
dc.subject Word of mouth en_US
dc.title Impact of E-Banking Functionality on Customer Satisfaction en_US
dc.type Article en_US


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