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The impact of total quality management practices on performance and competitive advantage

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dc.contributor.author Farook, T.N.
dc.date.accessioned 2015-11-16T05:26:44Z
dc.date.available 2015-11-16T05:26:44Z
dc.date.issued 2015
dc.identifier.citation Farook, T.N. 2015. The impact of total quality management practices on performance and competitive advantage. Proceedings of the Undergraduates Research Conference, Department of Accountancy, University of Kelaniya, Sri Lanka. en_US
dc.identifier.uri http://repository.kln.ac.lk/handle/123456789/10316
dc.description.abstract This empirical study examines the association between Total Quality Management ,performance and competitive advantage. The article investigates the impact of Total Quality Management on performance and competitive advantage, following the evolution during a ten years. This study supports the hypothesis that Total Quality Management practices positively impact the performance and competitive advantage. The study reports that successful adoption and implementation of Total Quality Management practices results in improving the performance and competitive advantage of organization. The main implication of the findings for managers is that with Total Quality Management practices, manufacturing organizations are more likely to achieve better performance in customer satisfaction, employee relations, quality and business performance than without Total Quality Management practices. And competitive advantage focuses on performance variables revenues, market share, product quality and customer satisfaction. This study supports the hypothesis that Total Quality Management practices positively impact the performance and competitive advantage. Questionnaire using for collected data from the private organization in Sri Lanka and tested proposed model. The results of this study supported a model proposed. en_US
dc.language.iso en en_US
dc.publisher Department of Accountancy, University of Kelaniya en_US
dc.subject total Quality management en_US
dc.subject Organizational performance en_US
dc.subject competitive advantage en_US
dc.subject private organization en_US
dc.subject Sri Lanka en_US
dc.title The impact of total quality management practices on performance and competitive advantage en_US
dc.type Article en_US


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