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Impact of Service Quality on Customer Satisfaction: A Study of State Banks & Private Banks in Sri Lanka
Siriwardana, D.A.
;
Rathnasiri, U.A.H.A.
(
Department of Accountancy, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka
,
2016
)
Service Quality and Its Impacts on Customer Satisfaction in Ceylon Electricity Board (Colombo South Area)
Eshwara, I.D.K.
;
Wijesinghe, K.D.G.N.
(
Department of Accountancy, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka
,
2016
)
The Impact of Internet Banking Service Quality on Customer Satisfaction in Sri Lanka
Saumya, K.G.P.
;
Thilakarathne, C.R.
(
Department of Accountancy, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka
,
2016
)
The impact of customer retention and customer service quality on customer satisfaction in the Sri Lankan banking sector
Madushanka, G.G.A.S.D.
(
Department of Accountancy, University of Kelaniya
,
2015
)
Impact of E-Banking Functionality on Customer Satisfaction
Wijerathne, N.S.Y.M.
(
Department of Finance, Faculty of Commerce and Management Studies, University of Kelaniya
,
2015
)
Relationship between Corporate Social Responsibilities and Customer Purchase Intention in North-Western Province, Sri Lanka
Koshila, T.G.S.
;
Aruppala, W.D.N.
(
Department of Accountancy, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka
,
2016
)
Impact of E Service Quality on Customer Satisfaction with Special Reference to Banking Sector in Sri Lanka
Deshani, A.A.D.K.
;
Fernando, P.M.P.
(
Department of Marketing Management, University of Kelaniya,Sri Lanka.
,
2017
)
Factors Impact on Brand Loyalty with Special Reference to the FMCG Sector in Sri Lanka
Dulanthi, K.K.D.R.
;
Bandara, B.S.S.U.
(
Department of Marketing Management, University of Kelaniya,Sri Lanka.
,
2017
)
The Significant Impact of CRM Practices on Customer Satisfaction: with Special Reference to Interior & Exterior Blinds Companies in Sri Lanka
Perera, G.D.D.
;
Gayathree, D.A.G.P.K.
(
Department of Marketing Management, University of Kelaniya,Sri Lanka.
,
2017
)
Relationship between Customer Satisfaction and Service Quality in Banking Industry in Sri Lanka.
Fernando, P.R.S.
;
Wijenayake, S.I.
(
Department of Marketing Management, University of Kelaniya,Sri Lanka.
,
2017
)
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Author
Fernando, P.M.P. (2)
Aruppala, W.D.N. (1)
Bandara, B.S.S.U. (1)
Deshani, A.A.D.K. (1)
Dulanthi, K.K.D.R. (1)
Eshwara, I.D.K. (1)
Fernando, P.R.S. (1)
Gayathree, D.A.G.P.K. (1)
Kalansuriya, P.V. (1)
Koshila, T.G.S. (1)
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Subject
Customer satisfaction (11)
Service quality (5)
SERVQUAL model (2)
Attribute Service Model (1)
Behavioral judgmental factors (1)
Brand evaluation (1)
Brand loyalty (1)
Brand relationship (1)
Brand trust (1)
commercial banks (1)
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Date Issued
2017 (5)
2016 (4)
2015 (2)
Has File(s)
Yes (11)