Symposia & Conferences
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Item THE IMPACT OF TECHNOLOGY INTERVENTION ON STRESS MANAGEMENT WITH MEDIATING EFFECT ON THE JOB SATISFACTION OF PRODUCTION LEVEL EMPLOYEES IN THE RUBBER PRODUCTS MANUFACTURING INDUSTRY IN COLOMBO DISTRICT(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2025) Bandara Y.M.W.A.R.; Janadari M.P.N.This is a study that investigates the influence of technology on stress management as mediated by job satisfaction within a cross-section of production employees in the rubber manufacturing industry in Colombo. The speeding advancement of technologies has impelled new ways of stress management for employees in rubber products manufacturing industry and its consequent impact on overall job satisfaction. The research has been conducted by taking quantitative approach methods, collecting data through surveys from 103 samples drawn from the production employees working within the rubber products manufacturing companies in Colombo District. And data analysis has been done by using SPSS software: descriptive statistics, correlations and regressions have been carried out. Further, it analyzed the link between the use of technology such as automation and digital tools which are using of production level employees for stress management and its impacts made by stress management on job satisfaction. Findings from the research prove that there is no positive relationship between the technology intervention on stress management. And the relationship between technology intervention and the job satisfaction is positively accepted. When it comes to the mediating effect results, the technology has a significant impact on stress management through job Satisfaction. According to recommendations, the study is completed with options for firms to adopt and test that embrace their technological innovations as part of human resource-strategizing operations to create a healthier work environment and performance improvement within their organization.Item Factors Affecting Customer Satisfaction with Special Reference to Fast Food Restaurants in Sri Lanka.(Department of Marketing Management, University of Kelaniya, 2016) Shashikala, G.S.; Kumara, D.W.This study is focused on factors affecting customer satisfaction in fast food restaurant industry in Sri Lanka, where today various food companies offers many solutions to satisfy customer requirements, but yet no one was spoken and understood the affecting factors of those companies in connecting to the customer needs and wants.. The ultimate purpose of the marketer is to establish customer satisfaction within the fast food outlet through attracting them. Marketers use various tools to attract and satisfy customers. This study aims to identify major factors that customers are attracting and satisfying with fast food restaurants. The study uses quantitative research design method and analysis was done using 100 fast food outlet customers as a sample. The data was collected with standard questionnaire and customers were selected within the food outlets. Data analysis was done using descriptive statistics such as central tendency and dispersion. Correlation and regression analysis was used as inferential statistical techniques. From the analysis it was found that all four factors , namely product quality, service quality, physical design are influencing customer satisfaction of the fast food restaurants and out of four factors product quality is the most influencing factor.Item Factors Affecting Service Delivery Gaps towards Student Satisfaction; With Special Reference to Administrative Services in Newly Established Universities in Sri Lanka(Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2016) Piyathilaka, M.This research was designed to analyze the factors causing service delivery gaps towards student satisfaction upon providing services to the students by the administrative officers in newly establish universities. In observation of the present situation of the University and analysis of the secondary data and the literature review, it was evident that there was a problem of student dissatisfaction, frustration regarding the university services which are offered by the administrative officers in the newly established universities. Therefore, this research was developed to analyze the issues of the students in such universities. The main objective of this research was to study and investigate the factors influencing the service delivery gaps such as service reliability, quality, tangibility, empathy and service delivery point satisfaction upon providing services by the administrative officers and relationship between independent variables with student satisfaction in newly established universities. The methodology of the empirical study was shown in this research. The sample, development of the questionnaire, data analysis using Likert scale and analysis of finding using mean and standard deviation were discussed. The research model and operationalization of variables were shown thereinafter. It was revealed that the three factors namely reliability, tangibility and empathy were highly influential to student dissatisfaction. Researcher concludes through his study that there are lapses of reliability, tangibility and empathy which decrease the student satisfaction. The researcher further recommends through developing physical facilities, offering reliable and accurate services and treating empathetic manner to the students can increase the student satisfaction.Item The effect of leadership style on employee satisfaction(Department of Accountancy, University of Kelaniya, 2015) Chamika, M.W.Leadership style is one of the most important factors for organization and employee performance. Therefore very important to find the impact of leadership style on employee job satisfaction and as well as on firm financial performance. There are three types of leadership styles. Transformational leadership style was seen to have a positive effect on various facets of employee job satisfaction. Transactional leadership also turned out to be perceived as having a positive effect on different facets of employee job satisfaction. So did laissez-faire leadership Sanders (2007). Objective of this research is to found the influence of Leadership style to the employee job satisfaction. According to this research the dependent variable is employee job satisfaction and Independent Variables are Leadership Styles. Relating to this research topic other researchers use the primary sources to collect evidence of dependent variables and secondary data to collect evidence of independent variables. Given the presence of multiple dependent variables, this research uses ANOVA to analyze the effect of leadership styles on employee satisfaction and employee performance. Employee job satisfaction was seen to have a positive effect on the various aspects of employee job performance analyzed (Turner & Muller, 2005).