Symposia & Conferences
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Item Population Explosion and Environmental Degradation in India.(8th International Conference on Business & Information ICBI – 2017, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2017) Muniyandi, C.The present study investigated the relationship between population growth and environmental degradation in India. The relationship between population growth, resource depletion and environmental degradation has been a matter of debate for decades. The argument has been between those who view population growth is the main culprit in increasing pressure on the environment and those who place more blame on economic development, non-sustainable agricultural and industrial practices, and excessive and wasteful consumption. Decades of economic expansion and population growth have degraded its land, air, and water. The present paper examines the relationship between people and the environment and with growing population, urbanization and the environment which is being degraded. The environmental effects of groundwater and surface water contamination; air pollution and global warming are of growing concern owing to increasing consumption levels. The study entirely relays on secondary data, collected from articles, books, news reports and websites of the concerned department. The paper concludes with some policy reflections, the policy aimed at overall development should certainly include efforts to control population and environmental pollution.Item CUSTOMER PERCEPTIONS OF SERVICE QUALITY DIMENSIONS: A COMPARATIVE STUDY OF INDIAN AND TAIWANESE ORGANISED GROCERY RETAIL CONSUMERS(Department of Marketing Management, University of Kelaniya,Sri Lanka., 2017) Jain, P.; Aggarwal, V.S.Purpose –The main objective of the paper is to compare the service quality of Indian and Taiwanese organised grocery stores. It proposes to compare the relative importance of various quality dimensions of Indian and Taiwanese customers. The study also intent to study the effect of demographic variables such as age and sex on perceptions of service quality of customers. Design/methodology/approach – In our research, we have followed descriptive research design. Survey method using a questionnaire has been used to collect primary data about customer’s current perceptions regarding service quality. Findings –The paper provides a valuable insight on the perceptions of Indian and Taiwanese customers regarding the service quality of grocery stores in their respective countries which can be effectively analysed and implemented by the Indian retailers to improve the quality of their services. Research limitations/implications – One of the crucial limitations of this study is that the sample is unrepresentative as the rural areas of both the countries have not been covered. The study fails to conduct probabilistic sampling. Thus, in future such cross national studies must be undertaken with a more representative sample. Originality/value – This study provides an useful lesson to learn from the experiences of Taiwanese grocery retail market.