Symposia & Conferences
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Item IMPACT OF EMPLOYER BRANDING AND ORGANIZATIONAL IDENTIFICATION ON EMPLOYEE RETENTION – STUDY OF EXECUTIVE LEVEL EMPLOYEES IN A LEADING PRIVATE ORGANIZATION IN SRI LANKA(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2025) Wijerathna, W.S.U.B.; Wijewantha, P.This study explores the impact of employer branding and organizational identification on employee retention, with a focus on executive-level employees in a leading private organization in Sri Lanka. Employer branding, as a strategic tool, plays a crucial role in attracting and retaining top talent, while organizational identification reflects employees' alignment with the values, culture, and objectives of the organization. Using a mixed-methods approach, this research examines the relationship between these two constructs and their influence on the decision of executive-level employees to remain with the organization. Data were collected through surveys and in-depth interviews, with responses analyzed using statistical and thematic analysis techniques. The findings suggest that a strong employer brand positively affects employee retention by enhancing organizational loyalty and satisfaction. Moreover, a high level of organizational identification was found to significantly strengthen retention rates, as executives who identify with the organization’s mission and values tend to exhibit greater commitment. The study highlights the importance of employer branding and organizational identification in fostering a conducive environment for employee retention, offering valuable insights for HR practitioners in Sri Lanka and similar markets. Recommendations for organizations seeking to improve employee retention strategies are also discussed. Keywords: Employer branding, organizational identification, employee retention, executive level employees, private organizations, Sri Lanka.Item IMPACT OF ABUSIVE CUSTOMER BEHAVIOR ON EMPLOYEE JOB SATISFACTION OF FRONT-LINE BANKING EMPLOYEES: WITH THE MEDIATION EFFECT OF THE JOB STRESS(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2025) Jayasekara, A.M.D.M.; Wijewantha, P.The purpose of this study is to identify the impact of abusive customer behavior on job satisfaction of frontline banking employees with the mediating effect of job stress. There are so many industries in Sri Lanka have lot of job satisfaction issues. Among them hospitals and service industry such as banks, hotels, airlines, and restaurant industry are always dealing with customers because of that they feel stress due to abusive behavior of customers. There is a lack of research related to the impact of abusive customer behavior on employee job stress and job satisfaction in the banking industry considering the other industries. This study intends to contribute to filling the theoretical and empirical gap in existing literature. Hence this was a quantitative and cross-sectional study which was based on an organization in the banking industry employees. Data was collected through a structured questionnaire using a convenience sampling technique. A survey was applied to a sample of 86 collaborators who work in branches of regional development bank and 83 responses were received. Correlation analysis and simple regression analysis were used to measure the relationship and to test the advanced hypotheses of the study by using Statistical Package for Social Sciences (SPSS). In line with the result of this study, there is a negative impact on abusive customer behavior on job satisfaction, there is a positive impact on abusive customer behavior on job stress, there is a negative impact on job satisfaction and job stress Partially mediate the relationship between abusive customer behavior and job stress. Moreover, the findings may be useful for the professionals in the same industry as well as others to get insights from the recommendation of the problem analyzed.Item IMPACT OF WELLNESS PROGRAMS ON JOB STRESS AND EMOTIONAL EXHAUSTION: A STUDY OF NURSES IN A LEADING PRIVATE HOSPITAL IN SRI LANKA(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2025) Kandege, K.A.V.K.; Wijewantha, P.This study examines the impact of wellness programs on emotional exhaustion and job stress among nurses, with a specific focus on a leading private hospital. The main target of this study to understand what the impact of wellness programs on emotional exhaustion and job stress among nurses in a leading private hospital in Sri Lanka is. Wellness programs are examined through emotional exhaustion as the dependent variable and job stress as a mediator. Additionally, the study considers how demographic variables such as age, gender, higher level of education, marital status, years of working this organization and years of working in current position contribute to the relationship among wellness programs, emotional exhaustion and job stress. A total of 100 nurses were initially targeted, and 93 responded, but consider the 75 respondents because of appear the outliner. Providing the sample size for this study. Quantitative data were collected using a self-structured questionnaire. Specifically, the study employed a simple regression model and Correlation Matrix in SPSS Analytical software to determine the impact of the independent variables on the dependent variables. Also, mediator effect is analysis by online calculator. The results of the analysis indicate a statistically significant positive relationship. Future research should consider increasing the sample size and expanding the geographic scope to validate and generalize these findings across all the hospitals of Sri Lanka.Item IMPACT OF WORK INTERFERENCE WITH FAMILY ON EMPLOYEE WELLBEING: A STUDY OF REMOTE WORKERS IN THE IT BASED ORGANIZATIONS - MODERATING EFFECT SOCIAL ISOLATION(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2025) Randika, L.B.Y.; Wijewantha, P.The aim of this research will revolve around analyzing the impact of work interference with family (WIF) on the wellbeing of employees and the moderation of social isolation among remote workers in IT-based organizations in Sri Lanka. Based on Work-Family Conflict Theory and Conservation of Resources Theory, the approach used in this study was quantitative. Accordingly, data collection was from 182 executive-level employees who responded to a self-administered questionnaire. These results showed that there was a significant negative relation between work interfering with family and the employee well-being, (β = -.751, p 0.90.) These findings extend the extant literature by demonstrating heightened effects of work – family conflict in remote settings and identifying social isolation as a critical boundary condition. The present research has several implications for organizations managing remote employees, in particular in extending considerable policies for boundary management and creating ways for encouraging social connectivity.Item IMPACT OF COMMUNICATION RELATIONSHIP SATISFACTION ON ORGANIZATIONAL COMMITMENT: A STUDY OF OPERATIONAL LEVEL EMPLOYEES IN HELA CLOTHING (PRIVATE) LIMITED IN SRI LANKA(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2025) Perera, G.S.S.; Wijewantha, P.The purpose of this research is to identify the impact of communication relationship satisfaction on organizational commitment of operational-level employees in Hela Clothing (Private) Limited in Sri Lanka. Communication relationship satisfaction is a critical factor influencing organizational commitment. Research on communication relationship satisfaction is limited, and no research has been conducted on communication relationship satisfaction in the apparel industry in the Sri Lankan context. This research is deductive research. This was a quantitative study with a cross-sectional survey design. A structured questionnaire distributed as hard copies was used to collect data. The simple random sampling technique was used to select the sample. The sample size is 291, and Statistical Package for Social Science (SPSS), version 20.0 was used to analyze the data. Valid responses were obtained from 203 operational-level employees in Hela Clothing (Private) Limited. The hypotheses were tested using simple linear regression analysis. This study found that communication relationship satisfaction has a significant impact on organizational commitment among operational-level employees in Hela Clothing (Private) Limited in Sri Lanka. This study found that all four factors, coworker relationship, immediate supervisor relationship, top management relationship, and organizational influence, affect organizational commitment. The study's findings provide valuable insights for top managers of Hela Clothing (Private) Limited to design initiatives to increase organizational commitment. Finally, suggestions for future research are provided.Item Work-Family Conflict (WFC) and Turnover Intention of Female Nurses: Does Perceived Supervisor Support Matter?(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya Sri Lanka, 2024) Lakmali, N. R. M. I.; Wijewantha, P.As the shortage of nurses is a major problem being faced by the world healthcare system, as well as the Sri Lankan government and private hospitals, it is essential to investigate the factors that affect the turnover and turnover intentions of nurses. As such drawing on the Conservation of Resource (CoR) theory, the purpose of this research is to identify the influence of work-family conflict on female nurses’ turnover intention, in a selected private hospital chain in Sri Lanka. WFC is a type of inter-role conflict that occurs when the mutually exclusive demands placed by the family and work domains mount, and this is expected to create an intention within the mind of the employee to leave the job. In light of this situation, authors also hypothesize perceived supervisor support as a moderator of the relationship between WFC and turnover intention with the support of the Social Exchange Theory (SET). The authors conducted this as a quantitative, cross-sectional survey using a sample of 176 female nurses from the female nurses’ in XYZ hospital chain. Data were collected by emailing the link to an online questionnaire developed using well-accepted standard scales. The Statistical Package for Social Science (SPSS), 23.0 was used to analyze data. The direct effect hypotheses were tested using simple linear regression analysis. Results revealed that there is a moderate positive impact of work-family conflict on turnover intention of female nurses in the XYZ hospital chain. However, results did not support the proposed moderation effect of perceived supervisor support (PSS) on the relationship between work family conflict and turnover intention.Item Impact of Organizational Training on Organizational Commitment of FrontLine Executives(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya Sri Lanka, 2024) Kumudumali, R. D. I.; Wijewantha, P.The purpose of this study is to investigate the impact of organizational training on organizational commitment of front-line executives in ABC Lanka Private Limited. Organizational training was operationalized as a multi-dimensional construct comprising of motivation for training, access to training, benefits from training, and support for training. Accordingly, the hypotheses were developed to be tested, grounding on the resource-based view, social exchange theory, and psychological contract theory. The study was conducted as a quantitative research, based on primary data collected from the field survey. Accordingly, data were received from 115 front line executives working, a leading organization in the IT sector in Sri Lanka, the name of which is withheld upon the request of the management of the company. Data were collected using a standard questionnaire developed using validated standard measures and shared online as a Google form. The questionnaire was distributed to all the frontline executives of the company covering the entire population. The collected data were analyzed using the SPSS software version 23.0. Upon completing the data screening and preliminary analyses, descriptive statistics were calculated. The hypotheses were tested using the simple linear regression analysis and multiple regression analysis. The findings indicated that each operationalized dimension of training had a positive impact on employee commitment. Overall, the results indicated that organizational training has a strong positive impact on organizational commitment of employees. Implications are presented for both the organizations and human resource management practitioners as to how to utilize organizational training to increase employee commitment.Item Relationship between Learning Styles and Academic Performance of Management Undergraduates in University of Kelaniya, Sri Lanka(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya Sri Lanka, 2024) Kumari, P.M.G.N.M.; Wijewantha, P.Learning styles are defined as personal ways to process information, feelings, and behaviors in learning situations. Since this explanation on learning styles depends on the idea that no two people would learn the same way, individual differences are vital related to the way a learner can learn. As there are different ways a student can learn, there is the understanding that every student learns differently using different learning styles in different occasions. However, the literature has identified that there is one learning style which is predominantly adopted by a learner. As such, the objectives of this study are, 1) to identify the predominant learning style among the majority of management undergraduates in University of Kelaniya, Sri Lanka, and 2) to explore the relationship between learning styles and academic performance of management undergraduates in University of Kelaniya, Sri Lanka. The research was mainly guided by the Kolb’s Experiential Leaning theory and the Honey and Mumford’s Learning Styles Theory, and the VARK Model by Fleming. This is a quantitative study based on primary data collected using an online questionnaire. The population of the study was all management undergraduates in University of Kelaniya, Sri Lanka. In this cross-sectional survey, data were collected to identify the learning style using the VARK Model, whereas academic performance of students was measured using the Grade Point Average (GPA). Primary data collected were analyzed using SPSS software 26.0. Upon completing the data screening and preliminary analyses, descriptive statistics were calculated. Data were analyzed using the Chi-Square test. Through the findings obtained, it was depicted that the predominant learning style of each individual student had no significant association with their academic performance. A large sample is recommended for further research.Item Impact of Perceived Supervisor Support and Self-Efficacy on Work Engagement(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya Sri Lanka, 2024) Kumari, M.A.S.H.; Wijewantha, P.With the increased challenges faced by the organizations, world over due to the consequences of the COVID-19 pandemic, many organizations in the world as well as in Sri Lanka are focusing on increasing organizational performance through increased employee engagement. Given this situation, this study investigates how employee engagement can be increased in the selected cohort or organizations. Thus, the purpose of this study is to examine the impact of perceived supervisor support and self-efficacy on work engagement of employees in selected glove manufacturing organizations. Thus, perceived supervisor support is the independent variable, whereas employee work engagement is the dependent variable, and self-efficacy is the mediating variable The research was carried out as a quantitative, cross-sectional, survey using a sample of 121 executive and above employees in selected glove manufacturing organizations in Sri Lanka. Primary data were collected using a structured online questionnaire developed using well accepted standard measures from a convenience sample. Data were analyzed using SPSS 23.0. Upon completing the data screening and preliminary analyses, descriptive statistics were calculated. Data were analyzed using simple linear regression analysis to test the direct effects between variables. Results indicated perceived supervisor support has a positive impact on employee work engagement, as well as on self-efficacy of employees. There is a positive (relatively weak) impact of self-efficacy of employees on work engagement. Finally, it was found that self-efficacy mediates the relationship between perceived supervisor support and work engagement. This study's findings provide better guidance for the management of the glove industry on increasing employee work engagement.Item Impact of Workplace Spirituality and Organizational Citizenship Behavior on Employee Commitment: A Study of Executive Level Employees in the Private Sector Manufacturing Organizations of Sri Lanka(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya Sri Lanka, 2024) Liyanage, P. H. S. M. P.; Wijewantha, P.This study was undertaken to explain the impact of workplace spirituality on employee commitment. Authors used the quantitative method, deductive reasoning, and survey strategy in undertaking the research. The study tested four hypotheses. The unit of analysis was individual. Researcher used the non-probabilistic conveniencesampling technique, due to the unavailability of a population frame. Data were collected from 181 executive level employees using questionnaires. Questionnaire was developed using well accepted standard measures for each variable. The response rate of the study was 18.1%. Data were analyzed using SPSS (Version 23). Hypotheses were tested using regression analysis and the mediation was tested using the online Sobel test calculator. According to the findings of the study, there was a moderate positive relationship between workplace spirituality and employee commitment. Furthermore, organizational citizenship behavior partially mediated the relationship between workplace spirituality and employee commitment. The findings of the present study would provide the direction to corporate communities and future researchers in the areas of employee commitment and organizational citizenship behavior.