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Item ETHICAL ISSUES SURROUNDING THE USE OF INFORMATION IN HEALTH CARE(Malaysian Journal of Library & Information Science, 2004) Jayasundara, C.C.As a result of rapid technological and economic expansion throughout the world, society is confronted with new requirements. For the success of the medical practice, even with the rapid changes in technology and the medical field, practitioners involved in the use of patients’ information are obliged to continue to behave ethically. This paper reviews the ethical challenges raised in the use of patients’ information for medical and other purposes. It also discusses the values underlining the ethical issues and their importance in the use of patients’ information in the doctor and patient context. The issues surrounding the use of patients’ information such as secrecy and confidentiality are raised and potential problems in the area, policy issues which must be addressed by those concerned with the confidentiality and secrecy of health information and the germane legal issues are also discussed. Moreover, this is a review of the current status of the health care information ethics with particular reference to the United Kingdom, United States, Canada, Australia and developing countries. Finally, it concludes that the emerging field of health care information ethics will require careful thought and insights from an international collection of ethicists.Item Knowledge Management in Banking Industries: uses and opportunities(Journal of the University Librarians Association of Sri Lanka, 2008) Jayasundara, C.C.This paper reviews the prevailing literature on Knowledge Management in banking industries. The purpose of KM is to value to information resides in organizations resulting value addition to their tasks and ultimately to approach competitive advantage. Most common KM applications identified in the banking industries are risk management. Customer Relationship Management/Marketing (CRM), performance evaluation etc, Decision Support Systems (DSS), data where houses and data mining are rapidly growing techniques in this particular sector. However, most banks around the world do not use comprehensive knowledge management systems while other financial organizations in the same disciplines do.Item INTELLIGENT AGENTS PARADIGM AND ITS ETHICAL, SOCIAL, TECHNICAL AND LEGAL PROBLEMS(Iranian Journal of Information Science & Technology, 2004) Jayasundara, C.C.The aim of this study is to discuss and critically re,~cw the Intelligent Agents (IA) and their recent developments. The report will particularly focus on the area of Intelligent Agents and information retrieval and how this technology is aiding users of databases. This report commences with a discussion of what Intelligent Agents are and it reviews the qualities they are generally expected to have and settles on the definition of an intelligent agent as a software entity. IA possess basic qualities such as autonomy, co-operation and learning. Then the report critiques the current state of IA technology by examining the technological, social, ethical and some of the legal issues. It further examines the implications of this technology for the reason that computer and infonnation professionals have already recognised that there are a number of problems and issues surrounding the IA terminology and technology which must be resolved as soon as possible in order to acquire the utmost benefit from this technology. Although the Agents offer substantial advantage to users, the very nature of the IA paradigm leads to a number of ethical, social, technical and legal problems, common to all agent-based applications.Item A theoretical model to predict customer satisfaction in relation to service quality in selected university libraries in Sri Lanka(South African Journal of Libraries and Information Science, Stellenbosch University Library and Information Service, 2009) Jayasundara, C.C.; Ngulube, P.; Minishi-Majanja, MKUniversity library administrators in Sri Lanka have begun to search for alternative ways to satisfy their clientele on the basis of service quality. This article aims at providing a theoretical model to facilitate the identification of service quality attributes and domains that may be used to predict customer satisfaction from a service quality perspective. The effectiveness of existing service quality models such as LibQUAL, SERVQUAL and SERVPREF have been questioned. In that regard, this study developed a theoretical model for academic libraries in Sri Lanka based on the disconfirmation and performance-only paradigms. These perspectives were considered by researchers to be the core mechanism to develop service quality/customer satisfaction models. The attributes and domain identification of service quality was carried out with a stratified sample of 263 participants selected from postgraduate and undergraduate students and academic staff members from the faculties of Arts in four universities in Sri Lanka. The study established that responsiveness, supportiveness, building environment, collection and access, furniture and facilities, technology, Web services and service delivery were quality domains which can be used to predict customer satisfaction. The theoretical model is unique in its domain structure compared to the existing models. The model needs to be statistically tested to make it valid and parsimonious.Item An identification of Critical Success Factors (CSFs) on user perspectives in diffusing e-Information Service in the University of Colombo Library(Sri Lankan Journal of Librarianship and Information Management, 2009) Jayasundara, C.C.Access to fresh international research is a prerequisite for meaningful research endeavor. With the objective of providing online scholarly information, the e-Information service was established in 2003 and it was quickly became the hart of the library services and a catalyst for change and collaboration. The e-Information service of the University of Colombo’s leading edge resource based teaching and learning facility, provides a collaborative interdisciplinary environment where campus wide access is granted. Identification of CSFs and degree of user satisfaction towards the e-Information service were the objectives of this study. The method of collecting data was informal discussions with 10 postgraduate students, 05 undergraduate students and 8 lecturers who were familiar with using e-resources and where comfortable using IT in FGS, Education, Arts and Science faculties. Physical observations in e-Resource centers were also made. The data collection was preliminary focused on four key areas namely Infrastructure, Support, Resources and Patrons. Conducting e-Information Literacy Development Programmes, enhancing resource sharing activities, strengthening einformation acquisition and delivery procedures were important suggestions.Item Citation analysis and user studies: its importance in library management(University of Kelaniya, 2000) Jayatissa, L.A.Item Government sector contribution foe census and survey in Sri Lanka: a case study on the Department of Census and Statistics(University of Kelaniya, 2008) Rubasinghe, A.S.Item Contribution of Marxism theory for Economic development(Department of Economics, 2006) Rubasinghe, A.S.Item Establishment of faculty libraries in Sri Lankan university system(Department of Library & Information Science, 2008-03-01) Rubasinghe, A.S.Item contribution of census and survey for the government sector in Sri Lanka: case study on the department of Census and Statistics(Research Center for Social Sciences, 2008-07-18) Rubasinghe, A.S.