Social Sciences
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Item Enhancing the Service Level of Library Staff: A Study of University of Moratuwa Library, Sri Lanka.(Department of Library and Information Science, Faculty of Social Sciences, University of Kelaniya,Sri Lanka., 2017) Gunawardhana, D.N.T.; Weerasooriya, W. A.; Kodikara, R.C.Service quality of library staff is one of the performance indicators of a library. The assessment of service quality provides an important feedback for libraries to assess and improve its services to its users. Enhancing the information resources and facilities are not enough to hold the users in the library with the rapid improvement of the technology. ‘Improving the Service Level of Library Staff’ has become a marketing tool in above situation. The objective of the research was to find out the ways to improve the Service Level of Library staff of University of Moratuwa Library. Students of the university were the population of this research and random sampling technique was used to select the sample. Survey was conducted to collect data from students and both quantitative and qualitative methods were used for data analysis. According to results of the survey, students were very satisfied with the service provided by library staff.However they have requested to resolve the background issues and build a conclusive learning environment. Increasing the library opening hours was a very important requirement for the users. Participants have suggested following when using library services; conducting training programs and workshops for library staff, having a session for staff in every month to introduce new concepts in the information field, improving the language ability of Tamil; writing, reading and speaking etc. Developing a ‘Performance Appreciation System’ to measure the service performance of library staffwould be helpful to motivate them to reach organizational goals.Item Impact of the Library Management System on Academic Activities of Undergraduate Students of the University of Moratuwa, Sri Lanka(Department of Library and Information Science, Faculty of Social Sciences, University of Kelaniya, Sri Lanka, 2016) Gunawardena, D.N.T.Library is a main sub portion in any university and Library Management System is considered as a strategic resource to provide an effective service. Library Management Systems are implementing on different purposes in university libraries to achieve their academic goals. Two questions were examined in this study; what was the impact of Library Management System on academic activities of undergraduate students, and was there a significant gap between expected service level and perceived service level of Library Management Systemin a Library. Case study method used on the University of Moratuwa Library Sri Lanka. T- Test, Lickert Scale and Content Analysis used to analyze the data. According to the results of hypothesis testing, the Infrastructure Facilities have been affected to service quality of Library Management System. Majority have mentioned that Infrastructure Facilities were satisfactory and they have sufficient knowledge to manage activities of theLibrary Management System. It is significant to know whether students’ feedback is important to take decisions when developing the Library Management System. It is need to confirm whether they ready to give their comments for further developments and whether they think their opinions have animpression to give positive impact towards of improving Library Management System. Majority of students are in the view of ‘Their feedback is important to improve the service quality of Library Management System’. There are several sub processes of Library Management System. Online registration has become to first place in the priority order in Library Management System. User account management, Library Services and academic, administrative woks have taken other places.All most all students have mentioned that they have gained a hundred percent positive impact on academic activities using on Library Management System.