Social Sciences
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Item A survey on “Satisfaction of International Tourists towards Railway Tourism in Sri Lanka” (With reference to Colombo- Badulla railway.)(5th National Conference on Applied Social Statistics (NRCASS) - 2019, Department of Social Statistics, Faculty of Social Sciences, University of Kelaniya, Sri Lanka, 2019) Abeysingha, D.S.; Ariyarathna, S.W.; Bandara, B.G.T.D.; Bandara, M.K.I.A.; Basnayaka, G.G.I.D.; Bopitiya, D.H.Tourism is obviously a large income earner in Sri Lanka. Railway tourism is one of the main categories of tourism where people can use train as a transportation method. In Sri Lanka main railway line (Colombo fort – Badulla) is possibly the largest tourists travelling railway line due to its scenic surrounding. Therefore the research is based on the satisfaction of international tourists towards railway tourism in Sri Lanka. The research problem is “Are the international tourists satisfied with railway tourism in Sri Lanka?” The main objective of the research is to find the overall satisfaction of international tourists towards railway tourism in Sri Lanka. The other objectives of the research are to find the impact of “Age, Gender and Region” on the overall satisfaction of international tourists towards railway tourism in Sri Lanka and to find the concurrence between factors of satisfaction towards the preference of railway tourism to other modes of tourism transport. The target population of the research is all the international tourists who travel by train in Sri Lanka and the sample is 120 out of all the international tourists travel by main line. Convenience sampling method used to select the sample. Primary data was collected using questionnaires from international tourists. Data is analyzed using SPSS and MS Excel software through Chi- Square tests, Kendall test and Descriptive statistics methods. Research reveals that European tourists use train to travel in Sri Lanka mostly, the tourists of age category 20 to 35 years are willing railway tourism the most, natural beauty is one of the main reasons that international tourists choose main railway line to travel by train, sanitary facilities, water arrangements and entertaining facilities must be developed and international tourists use the night mail train the least as a transportation method on their journeys. The Chi-square test proves that, there is a considerable impact of “Age, Gender and Region” on the overall satisfaction of international tourists towards railway tourism in Sri Lanka and, Kendall test proves that, there is a concurrence between factors of satisfaction towards the preference of railway tourism to other modes of tourism transport. Therefore it can be concluded that, the overall satisfaction of tourists is “Moderate”.Item Tourists’ Satisfaction and intention to revisit of International Tourists (With special reference to Galle)(Research Centre for Social Sciences, Faculty of Social Sciences, University of Kelaniya, Sri Lanka, 2016) Kodithuwakku, D.; Gunarathna, M.This study aims to investigate the international tourists’ satisfaction and intention to revisit in Galle tourism destination, in Sri Lanka. Satisfaction is one of the most relevant variable when analyzing tourists’ behavior. Because it influence the choice of destination, the consumption of product and services and the decision to return. Tourists’ satisfaction is based on the comparison of visitors’ pre travel expectations and images about the destination and their post-travel experiences at the destination. Consumer satisfaction can be seen as a relationship between the costs of what the consumers spend and the benefit they expected. Price, benefits, time, and effort are major factors in determining satisfaction. Since accurate data about the population in these international tourists revisit is not available, the sample of this study was collected via on-site surveys. With the intention of collecting a representative sample of tourists, the on-site survey was conducted on both weekdays and weekends. In addition, in order to survey a maximum number of diverse visitors over a relatively small period of time, questionnaire was distribute to participants who are systematically select from the study area. Furthermore, a systematic sampling procedure is use for data collection of this study and the sample size is 200. Findings show that international tourists have different levels and areas of satisfaction with Galle tourism destination, where have higher satisfaction with cultural heritage experience, hotel services, Shopping Prices and friendly attitude and hospitality of local people toward international tourists.