Social Sciences
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Item A Study on the Relationship between Citizens’ Awareness and the Usage of EGovernment Services in Sri Lanka(3rd International Conference on Library and Information Management, Department of Library and Information Science, Faculty of Social Sciences, University of Kelaniya, Sri Lanka, 2019) Dilinika, J.M.S.Currently the internet access in within reach for majority of the people in the world. Due to this trend, many counties, organizations have used ICT as a communication medium which would allow the end users to be connected easily and to provide necessary services easily and efficiently. Therefore, with the help of the aforementioned technological advancements and improved infrastructures, the governments all over the world are trying to provide their services to the citizens through online. In order to provide e- government services, Sri Lankan government has introduced “E- Sri Lanka National Development” project in the year of 2005 and Sri Lanka government web portal was the central place of the same implementation. This study aims to identify the relationship between citizens’ awareness and the usage of e-government services in Sri Lanka. Accordingly, it was able to identify key issues related to the usage of e-government applications and suggestions were made to improve citizens’ awareness and the usage of e-government serviceItem A Study Effectiveness of E-Services Provided by the University Library in Sri Lanka: With Special Reference to University of Kelaniya, University of Moratuwa and Open University of Sri Lanka.(Department of Library and Information Science, Faculty of Social Sciences, University of Kelaniya,Sri Lanka., 2017) Somarathna, K.H.H.M.Library is a main information unit of providing, processing, store, retrieval and communication of recorded data to the users. According to that main objective of the library is executing of information needs of the students and university teachers. Library and information services in the universities have been changed rapidly due to the advancement of internet and web technology. Because of that, web sites of library facilitate to provide information to the students through new technology. E- Services are providing services through E-network such as Internet. At present University, libraries in Sri Lanka conduct several kind of E-Services. Hence, it is important to study the usage of E-Services. The main objective of this research to study the effectiveness of E-Services. The population of this study is University students. Among the population, 300 students were selected as a random sample representing from all the faculties of University of Kelaniya, University of Moratuwa and Open University of Sri Lanka. Further, it is decided to select 100 students from each university. Collection of primary data will be made through questionnaires. It will use MS excel software to analyze the data. This study will provide opportunity to students to access the E-Services through new technology for their research and studies.Item The Contribution of Different Sections in the University in Fulfilling the Information Needs of University Students: A Study based on Kelaniya University.(Department of Library and Information Science, Faculty of Social Sciences, University of Kelaniya,Sri Lanka., 2017) Jayasekera, J.M.A.K.A university is a unique organization in the higher education that is comprised of different sections, teaching departments, faculties, libraries, ICT centers, administrative and student’s service unites health centers. Many of such organizational units are providing very vital information for the students. The principal purpose of the study is to investigate how these different sections and units fulfil the diversified information needs of the students. Survey research was the method of study and total 100 students were randomly selected from four Faculties, like Science, Commence and Management. Humanities and the Social Sciences. Thirteen sections were used and the primary data collected administering two questionnaires among the students and staff of 13 sections with the help of interviews and observation techniques. Data analysis was done using Excel. Institutional related information was the key information type and majority used the library and the ICT center for information. Notice Board is another medium however, students more preferred to use university web for information seeking. However, it was identified 50% satisfied with the information provision of different sections of the university. Use modern ICT by different sections was very weaker and students had poor knowledge about the information provision of different sections. Staff in different sections were not so cooperative in the information provision and students expressed the distance between and among one barrier for them. Suggestions are to improve the information collection, organization and the dissemination using modern ICT and to establish a large ICT center in the middle of the University with all facilities and services, and databases containing information needed for the students. Networking different sections and taking steps for improving the computer and information literacy of both students and sections staff are other recommendations. Use of more notice board with modern ICT with attractive news items and pictures is better for the purpose. Increase the use of University web for student related information provision is another method so that students will compel use the web for other different purposes out of it.Item Use of University Library Web as a Marketing Tool in Sri Lanka(Department of Library and Information Science, Faculty of Social Sciences, University of Kelaniya, Sri Lanka, 2016) Ranasinghe, S.; Konpola, K.W.A.M.Marketing is not a new concept for libraries. The concept of marketing has been transferred from business world to service or to non for profit organizations since 1970s. Presently almost all libraries apply the concept of marketing for number of reasons. Common strategies in practice are advertising through various media and public relations. With the development and adoption of technologies, most libraries all over the world are exploiting the web as a tool for marketing. The study aimed at finding out whether the university libraries in Sri Lanka embraced with ICT in implementing marketing strategies through internet/web and present state of use of web sites as a marketing tool. Present study involved a survey based on evaluation of web sites of university libraries in Sri Lanka. Web sites of Universities under University Grants Commission were the population (15) and the whole population was selected as the sample. The researchers used four major criteria with sub categories adopted from Kaur, Kiran in 2009. University home pages and library home pages were assessed. Each and every website was evaluated for visibility, Networking, information and consultations and comments. Only a half (53%) of the universitylibrary web sites possess the direct links to university home page. 47% are hidden and are under Academic or some other heading and have to use several steps to reach the web page. 53% of library web sites have provided links to other external networks such as to universities, Library associations. Almost all the libraries have provided information regarding their collection, services and facilities. In all the library web sites e mail of the library and staff were indicated but only 40% have gone beyond that service such as “Ask – A service” or message service. It seems that marketing process is not carried out through the web in an effective manner though there are some adoptions and initiatives to use the websites as a tool for marketing. It was strongly felt that library professionals in Sri Lanka should pay more attention to market their libraries through web. They should reap maximum benefit from the ICT and, marketing concepts should be warmly accepted and introduced by the librarians.